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Customer Service Representative Chat Support

Talentmate

Philippines

18th November 2025

2511-19127-3

Job Description

Customer Service Representative is responsible for managing customer queries and complaints via our company hotline, social media, and email channels. CSR also processes modifications on the route or parcels and escalate complaints across a number of communication channels and through data analysis, push relevant departments to make improvements, reduce customer complaints, and improve the quality of internal operations.

Qualifications

College level or short course/vocational diploma or equivalent
At least 1 year relevant work experience in Customer Service or similar field preferred.
Experience in E-Commerce, Logistics, or BPO is a plus.

Job Details

Role Level:	Associate	Work Type:	Full-Time
Country:	Philippines	City:	Pasig National Capital Region
Company Website:	http://www.jtexpress.ph/	Job Function:	Customer Service
Company Industry/ Sector:	Transportation Logistics Supply Chain and Storage and Truck Transportation

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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