Customer Relations Officer

Job Description: Customer Relations Officer (Automotive Industry)

Role Summary

The CRO serves as the dealerships goodwill ambassador, ensuring customer satisfaction across sales and after-sales services. They act as the primary liaison between the company and its clients, resolving concerns, promoting loyalty, and enhancing the overall customer experience.

Key Responsibilities

Greet and assist customers in the showroom and service areas with professionalism and warmth

Address inquiries, complaints, and feedback promptly and empathetically

Coordinate with sales, service, and administrative teams to resolve customer concerns

Monitor customer satisfaction surveys (e.g., CSI, SSI) and generate reports

Facilitate post-sale follow-ups, thank-you letters, and special occasion greetings

Promote dealership programs, events, and loyalty initiatives

Maintain accurate records of customer interactions using CRM systems

Support marketing efforts through customer engagement and feedback collection

Education

Bachelors degree in Business, Marketing, Communications, or related field

Experience

13 years in customer service; automotive or hospitality background preferred

Technical Skills

Proficiency in CRM tools, Microsoft Office, SAP, and Google Workspace

Soft Skills

Excellent communication, empathy, problem-solving, and time management

Traits

Detail-oriented, proactive, adaptable, and committed to customer satisfaction

Language

Strong written and verbal English; Filipino fluency is a plus