Commercial Content Manager

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

A SNAPSHOT OF YOUR ROLE

The Commercial Content Manager is responsible for the coordination, governance, quality, and accessibility of all commercial content across Acquire Intelligence.

This role owns the commercial content library end to end, including SharePoint setup and ongoing management, document structure, version control, approvals, templates, and workflows.

The role works closely with the Australian Head Office leadership team and supports Sales, Marketing, AI, Consulting, and Outsourcing teams by ensuring all approved materials are accurate, current, consistent, and easy to use.

This role does not define products, services, pricing, or commercial strategy. Content direction and substance are provided by leadership. The Commercial Content Manager ensures that content is well managed, properly governed, and presented to a high professional standard.

Key Responsibilities

Commercial Content Governance

• Own and manage the single source of truth for all commercial content
• Define and maintain document lifecycle stages including draft, review, approved, live, and archived
• Ensure all commercial documents have clear version history, approval status, and ownership
• Retire, archive, or remove outdated or duplicate materials
  
  

• Set up, manage, and maintain the SharePoint environment for commercial content
• Design and maintain folder structures, naming conventions, and document organisation
• Manage user access and permissions to ensure appropriate visibility and control
• Ensure SharePoint is easy to navigate, well governed, and secure
  
  

• Proofread and polish commercial documents prepared by leadership and subject matter experts
• Ensure consistency of language, terminology, clauses, and formatting across all materials
• Maintain and enforce document templates and formatting standards
• Ensure consistency across AI, consulting, and onshore and offshore outsourcing content
  
  

• Define and document clear guidance on which materials are used at different stages of the commercial lifecycle
• Act as the internal point of reference for teams seeking guidance on document usage and versions
• Ensure regional variations (such as Australia and the United States) are clearly organised and labelled
  
  

• Work closely with Australian Head Office leadership to capture approved updates and changes
• Coordinate document reviews and approvals and ensure sign off is recorded
• Support onboarding by ensuring new team members have access to correct and approved materials
  
  

• Define or manage products or services
• Own pricing, commercial strategy, or go to market decisions
• Create new offerings or marketing strategy
• Act as a sales or product management role
  
  

• One clear, trusted commercial content repository used consistently across the business
• Strong version control with no confusion over approved materials
• Sales and delivery teams know exactly which documents to use and when
• AI, consulting, and outsourcing materials are professional, consistent, and current
• SharePoint is well structured, secure, and easy to maintain
  
  

• Proven experience owning and managing SharePoint or similar content management environments
• Strong experience in content coordination, document management, or knowledge management roles
• Excellent attention to detail with strong proofreading and formatting skills
• Comfortable working with senior stakeholders across international teams
• Ability to manage multiple document types and priorities in a structured way
• Experience supporting Australian or international teams is highly desirable