Collections Specialist

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Your Role Purpose & Objective

Reporting into the Risk & Receivables manager, the Collections agents main tasks are handling inbound and outbound customer calls in relation to the collection of overdue accounts, payment plans and general customer enquiries with the aim of collecting outstanding payments in full in a timely manner.

How you will add value

• Handling inbound and outbound customer calls in relation to the collection of overdue accounts, payment plans and general customer enquiries.
• Build good working relationships externally and internally.
• Timely and accurate updates on customer accounts & database management.
• Escalating/referring matters to the relevant teams within the company.
• Achieving daily, weekly, monthly collections targets & call volumes.
• Participating in team meetings, reporting, Town Halls & training as required.
  
  

• Attention to detail.
• Ability to communicate effectively & think on your feet to problem solve.
• Handling conflict and/or difficult customers.
• Work autonomously & in a team environment.
• Eager & ambitious.
• Resilient & self motivated.
  
  

• Previous Finance experience in collections & credit will be well regarded.
• Experience working in a call center environment or on the phone.
• Experience with Salesforce CRM, Genesys call center software, Microsoft Office, GSuite & other cloud based work tools.
  
  

• Finance & Operations team, Sales team & other teams from time to time.
  
  

• Completed hipages Induction training.
• Is becoming proficient in hipages tools such as Salesforce, Genesys & other cloud based tools.
• Achieving daily, weekly monthly targets as set by Risk & Receivables Manager.
  
  

• Proficient in hipages tools.
• Achieving targets.
• Achieving Dunnings Process touch points within timeframes & minimising assigned invoices.
  
  

• As above.