Business Process Officer

Title: Business Process Officer

Business Process Officer

Role

The role of the Business Process Officer is to ensure the consistent, disciplined, and high-quality execution of Marketing Excellence across the Strategy House pillars:

• Product / Menu Excellence
• Performance Excellence
• Process Excellence
  
  

• Designing, managing, and improving marketing-related processes and sub-processes
• Enabling commercial effectiveness through structured workflows, resource (budget) discipline, and development governance
• Supporting people capability, engagement, and adoption of ways of working
  
  

• BUSINESS PROCESS MANAGEMENT (CORE ACCOUNTABILITY)
• Process Design, Documentation & Governance
• Own, maintain, and continuously improve Marketing Excellence processes and sub-processes, including but not limited to:
• Concept-to-Post Launch (NPD)
• Campaign-to-Review (IMC)
• PB / ICC / PWG governance routines
• Marketing Calendar-to-Forecast
• Research and Development workflows
• Translate ways of working into clear SOPs, flowcharts, checklists, templates, and trackers.
• Ensure version control, documentation hygiene, and accessibility of all process materials.
• Conduct periodic governance reviews to ensure adherence and identify gaps.
• Process Alignment & Integration
• Work closely with the cross-functional groups to align marketing processes with enterprise frameworks.
• Integrate approved enterprise process improvements into Marketing Excellence workflows.
• Coordinate with global or regional process POCs to ensure alignment of established processes with global and regional standards
• COMMERCIAL ENABLEMENT
• Resource & Budget Management Support
• Support A&P planning, development-related budget tracking, and resource assumption documentation.
• Maintain budget utilization logs (planned vs actuals) for campaigns, product development, and production activities.
• Support Finance, Accounting, Audit and Procurement alignment through timely documentation, variance tracking, and accrual support.
• Ensure budget discipline is embedded within campaign and development processes.
• Development & Execution Enablement
• Support end-to-end development workflows for NPD and IMC initiatives.
• Manage process steps related to creative development, revision cycles, approvals, and hand-offs.
• Ensure SLAs, governance gates, and timelines are followed by internal teams and external partners.
• Enable smoother execution by reducing rework, ambiguity, and process bottlenecks.
• PRODUCT / MENU EXCELLENCE ENABLEMENT
• Manage NPD pipeline tracking, milestones, and governance documentation.
• Consolidate and manage performance dashboards and reports (weekly, monthly, YTD).
• Support sensory evaluation documentation and development learnings.
• Ensure product briefs, success criteria, and post-launch reviews are complete and aligned.
• Coordinate documentation and timelines with suppliers, culinary partners, and research agencies.
• PERFORMANCE EXCELLENCE ENABLEMENT
• Support insight generation and documentation for governance forums.
• Ensure performance learnings are captured and integrated into future planning.
• Maintain repositories for performance insights and post-implementation reviews.
• PEOPLE DEVELOPMENT & ENGAGEMENT
• Capability Enablement
• Support onboarding of new team members on Marketing Excellence processes and governance.
• Develop and maintain learning materials, playbooks, and reference guides for ways of working.
• Support capability-building initiatives related to process discipline, governance, and execution excellence.
• Engagement & Adoption
• Act as a key enabler for process adoption by working closely with Brand, Culinary, Ops, Finance, agencies and all relevant groups
• Facilitate alignment sessions, walkthroughs, and calibrations to drive understanding and compliance.
• Promote a culture of discipline, accountability, and continuous improvement aligned with JFC values.
  

• Bachelor’s degree in Business, Marketing, Industrial Engineering, Management, or related field
• 3–5 years experience in marketing operations, process management, project management, or commercial enablement
• Experience working in cross-functional, matrixed organizations
• Exposure to NPD, IMC, or commercial planning processes preferred