AU Mortgage

Job Summary

Are you detail-oriented, organized, and committed to helping clients achieve their homeownership dreams? We’re looking for a dedicated Para-Broker to support our mortgage broker in managing the end-to-end home loan process. This role involves close interaction with banks, clients, and internal stakeholders to ensure a smooth, transparent, and efficient experience from loan submission through to settlement and beyond. Strong English skills and a commitment to high-quality client communication are essential.

Key Responsibilities

• Loan Submission & Pre-Approval
• Collaborate closely with the mortgage broker to assess loan files, select the most suitable lenders, and compile detailed loan submissions.
• Review client documents to ensure all necessary information is complete and accurate before submission.
• Handle pre-approval processes by coordinating with lenders, ensuring timelines and client needs are met.
  
  

• Lender Liaison & Client Communication
• Serve as the primary point of contact with lenders, maintaining open communication to monitor the loan’s progress and resolve any arising issues.
• Provide regular updates to clients on their application’s progress, maintaining transparency and managing expectations throughout each stage.
• Offer proactive support, addressing any client inquiries and relaying any necessary information between clients and lenders.
• Compliance & Quality Assurance
• Ensure all loan applications adhere to relevant lender policies and regulatory standards, with accurate data entry and documentation.
• Review each application meticulously to prevent any errors or oversights, supporting a smooth and efficient approval process.
• Settlement Coordination
• Take responsibility for coordinating settlements, ensuring all loan contracts and documentation are managed accurately and efficiently.
• Facilitate timely settlements by working closely with lenders and clients, following up on outstanding items and addressing potential delays.
• Confirm settlement completion and maintain follow-up communication with clients, providing them with peace of mind throughout their journey.
• Post-Settlement Support
• After settlement, continue client support by handling any follow-up actions required, including providing information on loan maintenance and answering questions.
• Conduct periodic check-ins with clients to ensure they remain satisfied with their mortgage and know where to turn for any future needs.
• Team Communication & Continuous Improvement
• Regularly communicate with your team leader and colleagues to discuss any areas for improvement or changes in lender policies that could benefit clients.
• Contribute to a culture of continuous improvement by providing feedback on processes and suggesting enhancements that could improve client satisfaction and efficiency.