assistant training manager

Job Purpose

The Assistant Training Manager supports the execution and continuous improvement of training operations by ensuring high-quality trainer performance, efficient training logistics, and effective class management. The role is responsible for trainer onboarding, observation, performance evaluation, and operational coordination, ensuring readiness and consistency across all training programs.

Additionally, the Assistant Training Manager plays a critical role in maintaining training continuity, including serving as a back-up trainer, as needed, to ensure continuity, quality, and minimal disruption in training delivery, and actively participates in PMO, stakeholder, and HR hiring discussions to ensure alignment on training requirements, logistics, and business objectives.

Duties and Responsibilities

• Trainer Onboarding & Development
• Support end-to-end onboarding of new trainers, including:
• Orientation and training certification readiness
• Alignment to training standards, curriculum, and delivery expectations
• Partner with the Training Manager and SMEs to ensure smooth trainer transition to production classes
• Maintain onboarding trackers and readiness reports
• Provide coaching, mentoring, and development support to newly onboarded trainers
• Identify trainer development opportunities and recommend capability-building plans
• Training Quality Assurance, Observations & Curriculum Adherence
• Conduct regular and structured training observations across assigned classes and programs
• Evaluate trainer performance based on:
• Content delivery and instructional effectiveness
• Learner engagement and facilitation skills
• Adherence to approved curriculum, syllabi, and delivery standards
• Classroom management and learner experience
• Conduct periodic observations and audits of training delivery to ensure adherence to approved curriculum syllabi, instructional standards, facilitation expectations, and learner engagement practices
• Provide timely coaching, feedback, and development recommendations to trainers
• Partner with the Training Manager to ensure consistency in evaluation standards, instructional effectiveness, and learner outcomes
• Identify opportunities to improve training quality while maintaining alignment with approved Education Department standards
• Trainer Performance Evaluation
• Monitor trainer performance using KPIs such as:
• Class performance (assessment scores and certification rates)
• Learner feedback and satisfaction
• Class engagement and completion rates
• Training throughput and readiness metrics
• Support performance reviews and identify coaching or development needs
• Collaborate with the Training Manager on performance improvement plans and interventions
• Track progress of performance action plans and coaching initiatives
• Training Logistics & Coordination
• Manage and oversee training logistics, including:
• Class schedules and calendar management
• Resource allocation (trainers, rooms, tools, and access)
• Training materials and system readiness
• Coordinate with cross-functional teams (IT, Operations, HR, QA) to ensure smooth training execution
• Ensure all pre-training, in-training, and post-training requirements are completed
• Support readiness activities for new launches, transitions, and business expansions
• Class Forecasting & Capacity Planning
• Assist in training demand forecasting based on hiring and business requirements
• Support planning of:
• Batch sizes
• Trainer-to-trainee ratios
• Class schedules and timelines
• Monitor training capacity and resource availability
• Ensure optimal utilization of training resources
• Communicate capacity constraints and risks to the Training Manager
• Ongoing Class Performance Monitoring
• Track live class performance metrics, including:
• Attendance and attrition
• Assessment scores and certification readiness
• Behavioral and engagement trends
• Throughput and learner progression
• Identify early warning signs and performance risks
• Recommend interventions and corrective actions
• Provide regular updates to the Training Manager regarding training performance and risks
• Reporting, Documentation & Risk Management
• Maintain accurate records of:
• Trainer performance
• Class observations and feedback
• Training outputs and reports
• Certification and readiness results
• Update and maintain operational trackers, dashboards, and readiness reports
• Support preparation of:
• Weekly dashboards
• Monthly reports
• Performance summaries
• Ensure audit readiness and documentation compliance
• Validate accuracy and completeness of training data prior to submission
• Proactively identify trends, risks, and gaps based on training performance data
• Raise risks and concerns at the earliest opportunity and escalate appropriately
• Provide recommendations and supporting insights for corrective actions and interventions
• Training Governance & Compliance
• Ensure adherence to approved training governance processes, content control standards, curriculum versioning requirements, and communication protocols
• Maintain compliance with Med-Metrix Education Department standards, training policies, and established learning governance frameworks
• Support implementation of approved curriculum changes and ensure only authorized learning materials are utilized across training programs
• Monitor compliance with documentation, audit, certification, and recordkeeping requirements
• Partner with the Training Manager and Education leadership to promote consistency in training practices, learner experience, and instructional standards
• Ensure training-related communications, updates, and process changes are distributed through established governance channels
• Escalate governance, compliance, content, or curriculum-related risks to the Training Manager for review and resolution
• Instructional Design, Content Governance & Learning Materials Management
• Support the creation, enhancement, maintenance, and continuous improvement of training materials, including:
• Presentations
• Facilitator guides
• Assessments
• Job aids
• Learning activities
• Review and maintain learning materials in accordance with Med-Metrix Education Department standards, instructional design methodologies, branding guidelines, and content governance requirements to ensure consistency, quality, and learner engagement across all training programs
• Collaborate with the designated Content Creator and Education leadership when developing or modifying training materials to ensure alignment with approved curriculum standards, learning objectives, and organizational messaging
• Participate in instructional design initiatives that improve learner engagement, knowledge retention, and training effectiveness
• Ensure all learning materials remain current, accurate, and aligned with operational and client requirements
• Communicate and distribute content updates through established governance processes to prevent competing, inconsistent, or contradictory training information from being utilized across programs
• Utilize approved tools and technologies, including Canva, Microsoft Copilot, LMS platforms, and other learning technologies, to support development and deployment of learning materials
• Back-Up Training Support
• Serve as a back-up trainer in the absence of an available trainer to ensure continuity of training delivery
• Facilitate classes as needed, including:
• New Hire Training (FST)
• Role-Specific Training (RST)
• Process-Specific Training (PST)
• Nesting support sessions
• Ensure minimal disruption to scheduled classes and maintain training quality standards
• Quickly align with class content, objectives, and learner needs to deliver effective sessions
• Stakeholder Meetings & Coordination
• Attend and actively participate in key PMO and operational meetings, including but not limited to:
• Kickoff meetings
• Account discovery calls
• Transition meetings
• Project-related discussions relevant to assigned programs
• Represent the Training team to ensure alignment on:
• Training requirements
• Timelines and expectations
• Transition readiness
• Collaborate with cross-functional teams (PMO, Operations, QA, HR) to support seamless execution of training programs
• Participate in hiring and workforce planning discussions
• Conduct final interviews for front-line employees as needed
• Provide updates and inputs related to training readiness, capacity, and operational risks
• Present training readiness, learner endorsements, and transition recommendations during handoff discussions with Operations
  

• 2–4 years of experience in Training, Coaching, Learning & Development, or Training Operations
• Experience in Healthcare Revenue Cycle Management, Accounts Receivable, Billing, or related healthcare functions preferred
• Strong understanding of training operations and adult learning principles
• Experience in trainer coaching, observations, quality evaluation, and facilitation
• Basic knowledge of training analytics and reporting
• Experience supporting instructional design and content development initiatives
• Familiarity with Canva, Microsoft Copilot, Microsoft Office applications, LMS platforms, and learning technologies
• Strong organizational, planning, coordination, and stakeholder management skills
• Excellent verbal and written communication skills
  
  

• Experience managing, mentoring, or leading trainers
• Exposure to training governance and content management processes
• Experience supporting multi-site or geographically distributed training teams
• Certification in training, coaching, facilitation, instructional design, or process improvement is a plus
• Bachelor's degree in a related field preferred; equivalent experience may be considered in lieu of a degree
  
  

• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
• Work Environment: The noise level in the work environment is usually minimal.