Agent

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Position Description

Agent

Location: Ortigas

Reporting to: Team Leader

We’re an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

A SNAPSHOT OF YOUR ROLE

As an Agent you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.

What you get to do every day as an Agent:

• Log into telephony platform to receive inbound calls.
• Promote and sell the client’s services, pricing and products with the expectation to sign the customer up.
• Support a range of customer classes, such as residential Customers and small and medium enterprise Customers.
• Speak with Customers and prospective Customers in each Customer Class to provide and explain relevant Marketing Materials.
• Monitor webchat the same as an inbound sales call. Go through offers, compare bills, rates, answer questions etc.
  
  

• At least 6 months of Sales Experience
  
  

• Account Specific Metrics
• Client satisfaction metrics
• Compliance level of company policies
  
  

• Curious and Clever: Smart questions spark smart solutions.
• Entrepreneurial Energy: Think like an owner, solve like a founder.
• Fast with Intent: We move fast and deliver real results.
• Laugh and Learn: We don't take ourselves seriously, just our results.