Acquire University Trainer

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Responsible for facilitating training initiatives to enhance the competencies and skills of staff and leaders in the organization.

As an Acquire University Trainer, he continues to assess the effectiveness of Team Leaders and Managers post-training by monitoring and documenting their performance after program completion. He also reviews and updates all training content to ensure its relevance and to positively impact the performance of participants.

An Acquire University Trainer

• Facilitates classes for employee competency development
• Reviews course curricula and provide feedback for continuous improvement
• Ensures Training Quality Guidelines/Processes are followed
• Provides the necessary documentation for all classes facilitated
• Works with the L&D Team to catalyze improvement with regard to training execution & application
• Verifies training effectiveness through floor observations; conduct supervisor audits to validate effectiveness of training and track post training results
• Certifies Team Leaders and Managers as Coaches and Coaching Auditors
• Evaluates classroom feedback to find ways on how to improve class facilitation
• Conducts training needs analysis, research and create new training initiatives to strengthen the skillset of Acquire Intelligence Employees
• Designs and develops instructional material for training courses that support employee competency development
• Identifies training/performance gaps and come up with action plans for improvement
• Revises and improves existing training materials to keep track with the developmental needs of employees