Accounts Receivable Coordinator

Job Summary

KDCI Outsourcing is seeking an Accounts Receivable Coordinator to manage end-to-end accounts receivable and cash collections activities in a high-volume, fast-growing environment. This role is responsible for ensuring timely customer collections, accurate application of receipts, and maintaining a clean and reliable AR ledger. The position plays a critical role in supporting cash flow management and works closely with Finance, Sales Operations, and Customer Success teams to ensure an efficient order-to-cash process.

The ideal candidate is highly detail-oriented, process-driven, and comfortable working across multiple systems, with a strong focus on collections discipline, accuracy, and follow-through.

Key ResponsibilitiesCash Collections

• Monitor aged receivables and follow up on overdue invoices in line with collections policies.
• Issue payment reminders, statements, and escalation notices according to agreed timelines.
• Engage with customers to resolve payment delays, disputes, and billing queries professionally.
• Support the setup and monitoring of approved payment plans when required.
• Maintain accurate records of collection activities and customer communications.
  
  
  

• Apply customer payments accurately and in a timely manner, including remittance reconciliation.
• Investigate and resolve unapplied or misapplied payments.
• Process credit notes, refunds, and adjustments in accordance with internal controls.
• Maintain a clean and accurate AR ledger with minimal aged balances and reconciling items.
  
  
  

• Prepare weekly AR ageing reports and collections status updates.
• Support DSO tracking and cash collection forecasting.
• Assist with month-end close activities, including AR reconciliations and supporting schedules.
• Ensure compliance with internal finance controls, documentation standards, and audit requirements.
  
  
  

• Work closely with Sales Operations and Customer Success to resolve billing or contract-related issues impacting collections.
• Support continuous improvement initiatives, including process standardisation and automation across AR workflows.
• Adhere to documented AR procedures and contribute to ongoing process improvements.
  
  
  

• Reduction in aged receivables (percentage of AR under 30 days).
• Improvement in Days Sales Outstanding (DSO).
• Accuracy and cleanliness of customer ledgers with minimal write-offs.
• On-time completion of month-end AR tasks and reconciliations.
• Compliance with internal finance controls and collections processes.
  
  
  

• 2–4+ years of experience in Accounts Receivable and cash collections, ideally in a global environment.
• Strong understanding of invoicing, collections, credit control, and AR ledger management.
• Experience using accounting or ERP systems (e.g., NetSuite, Xero, SAP, Oracle, Intacct).
• Strong Excel skills, including lookups, pivot tables, and reconciliations.
• Experience working with CRM or ticketing systems (e.g., HubSpot, Salesforce, Zendesk).
  
  
  

• Excellent written and verbal English communication skills.
• High attention to detail and accuracy in high-volume environments.
• Strong follow-up, time management, and organizational skills.
• Ability to work independently, meet deadlines, and follow structured processes.
• Customer-focused, professional, and respectful communication style.
  
  
  

• Experience in SaaS, subscription-based, logistics, or hardware-leasing businesses.
• Experience working in an offshore shared-services or BPO environment supporting global teams.