Account Manager

General Summary:

The Associate Account Manager is responsible for maintaining the post-sales relationship with our partners and acts as the ConnectWise ambassador. This role works cross-functionally with the Partner Success team to ensure the primary focus is assisting in the expansion and diversification of their partners product service offering and utilization.

Shift Time: APAC & EMEA

Essential Duties & Responsibilities:

• Provides support to the Account Management teams, with a high attention to detail

• Researches, analyzes, and documents findings

• May influence others within the Sales team through the explanation of facts, policies, and practices

• Manages and supports a pre-defined list of accounts, catering specifically to growth partners

• Focuses on outbound, proactive calls to cultivate additional business within the partner base

• Works in collaboration with other sellers within ConnectWise to maximize account coverage and success of the business through a sell through approach

• Maintains regular contact with several contacts at each Partner, learning more about Partner’s objectives, struggles and growth projections to increase product breadth

• Manages and supports a pre-defined list of accounts, catering specifically to growth partners

• Focuses on outbound, proactive calls to cultivate additional business within the partner base

• Works in collaboration with other sellers within ConnectWise to maximize account coverage and success of the business through a sell through approach

• Maintains regular contact with several contacts at each Partner, learning more about Partner’s objectives, struggles and growth projections to increase product breadth

• Uses forecast methodology to accurately manage existing pipeline

• Ensures NPS/CSAT satisfaction results

Knowledge, Skills, and/or Abilities Required:

• Ability to work independently on projects and processes with general supervision

• Practical knowledge of applicable work area

• Ability to situationally adapt and understand new technology/processes as per product requirements

• Ability to provide world class customer service while finding opportunities to position sales of new and additional products and services

• Ability to effectively manage time and appropriately prioritize workload

• Organized, detail oriented, and self-motivated

• Familiar with MEDDIC/BANT Forecast Methodology

• Knowledge of Salesforce or other CRM’s

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience

• 2+ years of relevant experience

Working Conditions:

• Onsite