AC Manila - People And Culture Operations Manager

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements.
  
  

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the People and Culture team you will manage the end-to-end employee lifecycle while fostering a vibrant and inclusive workplace culture. As a Manager you will lead teams, mentor junior staff, and đảm bảo quality service delivery aligned with PwC’s values and business objectives. This role offers the chance to drive impactful people strategies and enhance employee engagement in a dynamic environment.

Responsibilities

• Manage the end-to-end employee lifecycle processes
• Foster a vibrant and inclusive workplace culture
• Lead teams to secure exceptional service delivery
• Mentor junior staff to enhance their professional growth
• Drive impactful people strategies to enhance engagement
• Collaborate with stakeholders to align HR initiatives with goals
• Analyze employee feedback to inform strategic decisions
• Uphold PwC’s values in HR practices
  
  

What You Must Have

• Bachelors Degree in Human Resources, Business Administration
• 7 years of experience in HR, including 2 years in leadership role
• Oral and written proficiency in English required
  
  

What Sets You Apart

• Proven experience in HR case management systems
• Demonstrating leadership in multi-location environments
• Excelling in handling complex employee queries
• Managing multiple priorities in fast-paced settings
• Championing the use of AI and digital tools
• Building relationships with key stakeholders
• Safeguarding confidential information with professionalism
• Supporting capability uplift through coaching and feedback

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