AC Manila - People And Culture Operations Associate

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firms code of conduct and independence requirements.
  
  

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the People Operations team you will manage the end-to-end employee lifecycle, supporting the execution of people strategies that foster an inclusive workplace culture. As an Associate, you will act as a trusted advisor to business leaders, đảm bảo a positive employee experience aligned with PwCs values. This role offers the chance to drive operational excellence and enhance service delivery within a vibrant team environment.

Responsibilities

• Manage the entire employee lifecycle to support people strategies
• Act as a trusted advisor to business leaders on employee matters
• Maintain alignment of employee experiences with organizational values
• Drive operational excellence in service delivery
• Collaborate with teams to enhance workplace culture
• Analyze feedback to improve employee engagement initiatives
• Foster a positive and inclusive environment for every employee
• Uphold the firms standards and values in every interaction
  
  

What You Must Have

• Bachelors Degree in Human Resources, Business Administration, or a related field
• 1 year of experience in HR
• Oral and written proficiency in English required
  
  

What Sets You Apart

• Proven experience in HR case management systems
• Demonstrating leadership in multi-location or international environments
• Excelling in handling complex employee queries
• Managing stakeholder conversations autonomously
• Utilizing AI and digital tools in HR operations
• Demonstrating knowledge of labor laws and HR compliance
• Building relationships with key stakeholders
• Supporting continuous improvement and team capability enhancement

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