AC Manila - Learning And Development Operations Senior Associate

At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy. As a learning and development generalist at PwC, you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements.
  
  

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Talent and Development team you will ensure the seamless delivery of learning programs across PwC. As a Senior Associate, you will manage the end-to-end coordination of assigned learning portfolios while contributing to process improvements and maintaining top standards. This role provides the opportunity to work collaboratively within the Learning Operations team, anticipate delivery challenges, and enhance the learning experience for tất cả participants.

Responsibilities

• Manage the coordination of assigned learning programs
• Contribute to process enhancements within Learning Operations
• Anticipate challenges in program delivery and address them
• Maintain exceptional standards for learning experiences
• Collaborate with team members to enhance participant engagement
• Evaluate program effectiveness and gather feedback
• Support the development of learning materials and resources
• Facilitate communication between stakeholders for program success
  
  

What You Must Have

• Bachelors Degree in Human Resources, Business Administration, Education, or related field
• 3 years of experience in administrative support, events coordination, HR operations, or learning administration
• Oral and written proficiency in English required
  
  

What Sets You Apart

• Proficiency in Microsoft Office Suite
• Experience with Learning Management Systems
• Knowledge of data reporting and dashboards
• Excelling in organizational and prioritization skills
• Demonstrating professional presence and stakeholder management
• Proactively solving problems and paying attention to nuance
• Collaborating effectively with peers and team initiatives
• Continuous improvement orientation

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