AC Manila - IT Service Desk Associate

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. Those in IT support at PwC will focus on providing front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware. Working in this area, you will be responsible for providing support to internal and external clients to address and resolve issues in a timely and efficient manner through a variety of mediums/channels. The guidance will help to resolve technical issues and maintain efficient IT operations at the L2 up to L4 support levels.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firms code of conduct and independence requirements.
  
  

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the IT Service Desk team you will deliver exceptional IT support, assisting employees with hardware, software, and network-related issues. As an Associate you will engage in learning opportunities while supporting senior staff and participating in project tasks to enhance your technical knowledge. This position provides a unique chance to grow your personal brand and develop critical skills in a fast-paced, collaborative environment.

Responsibilities

• Deliver exceptional IT support for hardware and software issues
• Assist employees with network-related inquiries and problems
• Participate in project tasks to broaden technical knowledge
• Support senior staff in various IT initiatives
• Engage in learning opportunities to develop critical skills
• Foster collaboration within the IT Service Desk team
• Maintain accurate records of support requests and resolutions
• Contribute to a fast-paced, team-oriented work environment
  
  

What You Must Have

• Bachelors Degree in Information Technology, Computer Science, Computer Engineering or a related discipline
• 2 years of experience in IT service help desk
• Oral and written proficiency in English required
  
  

What Sets You Apart

• ITIL Certification preferred
• Excelling in end-user IT support and troubleshooting
• Managing IT ticketing systems and incident management
• Supporting IT asset management and hardware support
• Demonstrating flexibility to work night shifts
• Communicating effectively with technical and non-technical personnel
• Staying updated on industry standards and technical knowledge
• Ability to multitask and adapt to changes quickly

---