Support Specialist

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View(TM).

• Provide L1 and L2 support for Laptops/desktops
  
  

• Provide L1 and L2 support for Windows, M365 platform, Network, Wi-Fi, and printers
  
  

• Performs troubleshooting as required. Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
  
  

• Support MS Team AV set up and troubleshooting. e.g. Logitech AV systems
  
  

• Perform administration tasks including user/group administration, security permissions, group policies, systems configuration, research event log warnings and errors, and resource monitoring.
  
  

• Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
  
  

• Collaborate with various managers and other IT personnel to improve existing processes, increase automation, and meet application goals.
  
  

• Demonstrate technical capability and be a self-starter. Possess strong organizational skills and a customer service mindset.
  
  

• Administer on-call and after-hours technical support during monthly scheduled outages and unscheduled emergency situations.
  
  

• Escalate issues to appropriate teams within IT as needed.
  
  

• Maintain records of all IT-related issues using an in-house ticketing system.
  
  

• Maintain good relationship with internal clients
  
  

• Proper record keeping of IT Assets in the Asset Register
  
  

• Proper record keeping of IT related purchases. Ie Invoices, quotations and update the information in the relevant system.
  
  
  
  

• BS/ MS degree in Computer Science, Engineering or a related subject.
  
  

• 2 - 3+ years of experience in Desktop support Windows / Microsoft 365 administration and problem solving.
  
  

• 2 - 3+ years of experience in L1 and L2 support
  
  

• Knowledge and experience troubleshooting these specific platforms: Windows, Teams, OneDrive, SharePoint, and Intune
  
  

• Willingness to occasionally work scheduled night/weekend times, and to participate in off-hours on-call schedules.
  
  

Required Skills

• Strong knowledge of Windows OS, Microsoft 365 suite, Networking basics, and MS Teams AV systems.
  
  

• Familiarity with ITIL frameworks, Active Directory, and cybersecurity best practices.
  
  

• Excellent problem-solving, communication, and customer service skills.
  
  
  
  

• Exciting work environment that brings people together
• Use the latest digital technologies
• Ongoing trainings to support your development
• Opportunities for personal and professional growth

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion