IT Service Management Specialist

Transcom is looking for talented individuals like you to join our awesome team! Be the next IT Service Management Specialist for our Transcom Pasig site.

Join our Transcom Family as a IT Service Management Specialist!

We are looking for a hands-on IT Service Management Specialist who will bridge the gap between business requirements and technical implementation. This is a well-rounded role where you will analyze business needs, design core ITIL processes, and directly implement them inside our ITSM tool. You are a perfect fit if you understand process logic, know how to write code to automate workflows, and possess the communication skills needed to talk to business stakeholders. You will join a collaborative team where you will work together on large-scale projects, while maintaining the autonomy to handle smaller, end-to-end configurations independently. Strict and clear documentation of everything you build is a vital part of this role.

What we are looking for:

To be successful in this role you must…

Core Experience and Skills

• 5+ years of IT experience, with 3+ years focused on core ITSM processes.
• Strong Programming Logic: Practical coding skills (JavaScript highly preferred) for writing custom business rules, functions, and automation scripts.
• Business Communication: Excellent interpersonal skills with the ability to interview business users, understand their pain points, and document clear requirements.
• Documentation Discipline: A strong habit of documenting work so that it is easily understandable for the rest of the team.
• Team Player Mentality: High collaboration skills, ready to support the team but equally capable of independent execution when needed.

Certifications and Knowledge

• ITIL certification is a strong plus.
• Deep understanding of standard ITSM processes is required.

Tools and Systems

• Tool Agnostic Mindset: You understand the underlying process logic, not just how to click inside a specific tool.
• Preferred: Deep hands-on experience with ManageEngine ServiceDesk Plus Cloud Enterprise.
• Nice-to-Have: Familiarity with ServiceNow configuration or scripting.

What's in it for YOU!

Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are providing these employee benefits, which you'll be able to utilize once you join our team!

• Day 1 HMO
• Meal & Transportation Allowance*
• Rice Subsidy*
• Clothing Allowance*
• 24/7 Teleconsult
• Free Psychologist Consultation
• In-house & Online Pharmacy
• Scholarship Program
• Retirement Fund
• Free Meal & Medicine (through Transcom’s Tap Card Rewards)
• Loyalty Incentives
• Accidental & Life Insurance
• Free Shuttle Service

*Note: Applicable to Level 1 & 2 positions only.

What Life at Transcom is like!

At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.