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Yomojo Complaints Manager

Talentmate

Philippines

23rd October 2026

2610-18835-630

Job Description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

The Complaints Manager is a senior individual contributor responsible for the end-to-end management of complex, escalated,

regulatory and privacy-related customer complaints. The role is hands-on rather than a people-leadership post, acting as the

internal subject-matter expert for complaint handling, investigation, written responses, remediation, root-cause analysis and

regulatory readiness.

The ideal candidate has strong Australian telecommunications complaints experience and working knowledge of the

Telecommunications Consumer Protections (TCP) Code, ACMA complaint-handling requirements, Australian Consumer Law and

ACCC consumer protections, the Privacy Act 1988 and OAIC privacy complaint expectations, and Telecommunications Industry

Ombudsman (TIO) dispute handling.

Join the A-Team and experience the A-Life!

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	Pasig Metro Manila
Company Website:	http://www.acquire.ai	Job Function:	Customer Service
Company Industry/ Sector:	Outsourcing and Offshoring Consulting

What We Offer

About the Company

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