Training Specialist - Commercial Vehicles MB

Job Purpose

The Technical Specialist provides expert technical support across the dealer network to ensure high-quality diagnosis, repair, and service standards. This role supports workshop efficiency, technician capability building, and customer satisfaction by acting as the technical authority for complex vehicle concerns and manufacturer standards.

Key Responsibilities

Technical Support & Diagnostics

• Serve as the primary technical escalation point for complex vehicle issues that cannot be resolved at dealer level

• Conduct advanced diagnostics, root cause analysis, and corrective action planning

• Support workshops in resolving repeat repairs and critical quality concerns

• Liaise with principals and manufacturers on technical cases, warranty issues, and field reports

Dealer & Workshop Support

• Provide on-site and remote technical assistance to service teams and technicians

• Monitor and support adherence to manufacturer repair standards, processes, and safety requirements

• Assist dealers in improving workshop productivity, first-time fix rate, and quality outcomes

• Support new model introductions from a technical readiness perspective

Training & Capability Building

• Identify technical skill gaps within the dealer network

• Support technical training initiatives, certifications, and coaching sessions

• Act as a technical trainer or subject-matter expert when required

• Share best practices and technical bulletins across the network

Quality, Warranty & Compliance

• Support warranty claim validation and technical documentation

• Analyze warranty trends and recurring technical issues

• Ensure compliance with manufacturer guidelines, recalls, and service campaigns

• Contribute to continuous improvement initiatives across aftersales operations

Reporting & Collaboration

• Prepare technical reports, case summaries, and performance insights

• Collaborate closely with Aftersales, Service Managers, Parts, and Brand teams

• Support audits, assessments, and dealer performance reviews

Qualifications & Experience

• Degree or diploma in Automotive Technology, Mechanical Engineering, or related field

• Minimum 5 to 8 years of hands-on automotive technical experience, preferably within dealer or OEM environments

• Strong experience in diagnostics, troubleshooting, and advanced repair work

• Exposure to multi-brand or OEM standards is an advantage

Skills & Competencies

• Strong technical and analytical skills

• Excellent problem-solving and decision-making ability

• Clear communication skills, both verbal and written

• Ability to train, coach, and influence technical teams

• Comfortable working across multiple dealers and stakeholders

• Willingness to travel as required

Tools & Systems

• Diagnostic tools and OEM technical systems

• Dealer management systems and warranty platforms

• Microsoft Office and reporting tools

Key Performance Indicators

• Resolution time for escalated technical cases

• Reduction in repeat repairs and warranty claims

• Dealer technical capability improvement

• Compliance with OEM standards and audit results

• Feedback from dealers and service leadership