Supervisor GBS Operations

The Supervisor, GBS Operations will have to manage and lead a team of documentation representatives / analysts to achieve high customer satisfaction. He/she will have to lead the team to achieve the productivity and quality to meet the requirements of the business service level agreement. He/she will also have to ensure that all individual processes are adhered to and monitored closely.

Responsibilities

· Manages and leads an efficient and professional team who will exceed customer’s expectation

· Monitors and allocates resources according to productivity level in order to achieve service excellence

· Reviews and identifies customers’ needs and requirements in daily communication with origin and regional offices

· Pro-actively communicates with internal and external customers on industrial, country and company initiatives and changes

· Reviews and implements new initiative from internal and external customers

· Supports and rolls out any system or process enhancement implemented by corporate

· Achieves consistency in output of docs / services that is timely, complete & accurate

Qualifications

· Tertiary education is required, with preference for Logistics Management

· Able to speak and write in English

· 3 years of working experience in similar industry with at least 1 year in supervisory capacity

· Customer oriented with the ability to establish strong relationships and interact effectively with customers at various levels

· Self-driven and motivated

· Excellent interpersonal, communication and presentation skills

· Professional with positive self-image

· Strong spoken and written communication skills

· Possess Customer Service mindset and passion for service excellence

· Ability to effectively & efficiently adopt/adapt information technology to enhance productivity and efficiency