Specialist HR Operations People Experience

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The People Experience team is a small but collaborative group is committed to building a forward-looking and future-ready people function at Grab. Our focus is on delivering top-notch benefits programmes that enhance employee well-being and satisfaction.

Get to Know the Role

You will help operationalise HR processes, scale them, and ensure the end to end employee experience remains at the forefront. You will manage day-to-day operations and act as the face of Pops (People Operations), known for your passion in out-serving employees and managers.

You will report to Manager, People Experience and based onsite at Grab's office in Exquadra Tower, Philippines.

The Critical Tasks You Will Perform

1. End-to-End ELC & Payroll Support: Manage full-lifecycle operations in-house, including onboarding logistics, contract generation, offboarding, and monthly payroll inputs.
2. Government Portal & Statutory Relations: Manage all statutory requirements (SSS, Pag-IBIG, PhilHealth, BIR) and act as Grab's key representative, including on-site visits to agencies for complex case resolution.
3. Independent Execution & Stakeholder Advisory: Take end-to-end ownership of daily Pops issues independently, serving as advisor to PH employees and managers.
4. Automation & Process Excellence: Streamline manual workflows by implementing digital/AI tools and system-based solutions to scale operations.
5. Data Integrity & Champion Local Benefits: Maintain 100% data accuracy in Workday and partner with Regional Benefits to launch and administer local employee programs.

What Essential Skills You Will Need

• 3+ Years In-House HR Operations Experience: Proven track record managing end-to-end employee lifecycle (ELC) operations within a high growth industries.
• Hands-On PH Statutory: Direct, hands-on experience independently managing SSS, Pag-IBIG, PhilHealth, and BIR portals (filings, loan tracking, annual renewals). Experience to conduct in-person visits to government agency branches (DOLE, SSS, etc.) to resolve complex employee cases.
• HR Data Management & Operational Support: Experience managing HRIS employee records using Workday, handling payroll inputs, and coordinating core administrative and vendor processes.
• Independent & Proactive Execution: Demonstrated ability to drive daily operations, solve complex employee issues, and think creatively to find solutions, autonomously seeking advice when needed while driving outcomes independently.
• Process Automation & AI Adoption: Continuous improvement orientation focused on replacing manual processes with automated workflows and leveraging AI/digital productivity tools to scale operations and improve SLA response times.
• Benefits & Stakeholder Management: Experience administering local benefits (HMO, life insurance, leave policies) while serving as a customer-centric, trusted advisor to local employees and managers.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.