Office Assistant-Physician Advisory Services

Job Purpose

The Office Assistant – Physician Advisory Services will provide timely and efficient clerical support to Physician Advisory management and staff.

Duties & Responsibilities

• Manage the distribution of incoming and outgoing correspondence, including mail, documents, and fax communications
• Research, resolve, and update returned or undeliverable mail records within client systems
• Coordinate calendar management and prepare expense reports for Physician Advisory leadership
• Maintain electronic filing systems and ensure client contact databases remain accurate and up to date
• Update and maintain payer contact and scheduling information within the Physician Advisory portal and related applications
• Facilitate communication among Physician Advisors, payers, and clients by coordinating virtual meetings, phone calls, and email correspondence
• Provide administrative and operational support to the Physician Advisory team to ensure timely case progression and stakeholder engagement
• Schedule and coordinate peer-to-peer discussions between Physician Advisors and payer representatives as needed
• Serve as a backup for Physician Advisory phone lines, triaging inquiries and directing requests to the appropriate team members
• Other duties as assigned
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

• Understand and comply with Information Security and HIPAA policies and procedures at all times
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

Qualifications

• High school diploma or equivalent required
• 1+ years’ experience in an administrative role
• Knowledge of EMR systems and healthcare administration a plus
• Proficiency in Microsoft Office Suite
• Strong interpersonal skills, ability to communicate well at all levels of the organization
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• High level of integrity and dependability with a strong sense of urgency and results oriented 
• Excellent written and verbal communication skills required

Working Conditions

• Schedule flexibility for cross-geo collaboration
• Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes
• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear
• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress
• Work Environment: The noise level in the work environment is usually minimal

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.