Key Account Manager

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with. Every day, your talent, your innovative spirit, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Job Summary

We are looking for a dynamic and relationship-driven Key Account Manager to manage and grow strategic customer accounts within a B2B environment. The role is responsible for building strong partnerships with clients, identifying business opportunities, driving sales growth, and ensuring excellent customer experience through collaborative and value-based account management.

The ideal candidate combines strong commercial acumen, relationship-building skills, strategic thinking, and the ability to work cross-functionally to deliver business results.

Key Responsibilities

Account Management & Business Growth

• Manage and develop assigned key accounts to achieve sales, profitability, and growth targets
• Build long-term strategic relationships with customers and become a trusted business partner
• Identify new business opportunities, market trends, and customer needs
• Develop account plans, growth strategies, and pipeline opportunities
• Lead commercial discussions, negotiations, and contract renewals

Customer Relationship Management

• Maintain regular engagement with clients through meetings, business reviews, and project discussions
• Understand customer objectives, challenges, and market dynamics
• Ensure timely response to customer inquiries, concerns, and requests
• Drive high levels of customer satisfaction and retention

Cross-Functional Collaboration

• Work closely with internal teams including Commercial Marketing, Technical, Operations, Business Development, Supply Chain, Finance and Development Team
• Coordinate internal resources to ensure smooth project execution and customer support.
• Align customer requirements with company capabilities and business objectives

Market & Business Intelligence

• Monitor competitor activities, industry developments, and customer trends
• Provide market insights and customer feedback to support business strategy
• Support forecasting, budgeting, and sales reporting activities

Performance Management

• Achieve sales targets, KPIs, and profitability objectives
• Maintain accurate account records, forecasts, and pipeline updates
• Prepare presentations, reports, and business reviews for management and customers

Qualifications

• Bachelor’s degree in Business, Marketing, Engineering, Chemistry, or related field
• Minimum 5-10 years of experience in B2B sales, account management, or business development
• Experience handling key accounts or strategic customers preferred
• Strong communication, presentation, and negotiation skills
• Strong analytical and problem-solving abilities
• Ability to manage multiple projects and stakeholders
• Proficient in Microsoft Office, Canva

Preferred Competencies

• Customer-centric mindset
• Strategic and commercial thinking
• Relationship-building and influencing skills
• Initiative and ownership
• Adaptability and resilience
• Collaborative and team-oriented approach

Key Performance Indicators (KPIs)

• Sales growth vs target
• Account retention and customer satisfaction
• New business development
• Profitability and margin performance
• Forecast accuracy
• Pipeline generation and project conversion

Reporting Line

Reports directly to: Fragrance Director

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.

We value the different perspectives that come from diverse cultures, backgrounds, and experiences.

Everyone — regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or any personal circumstances — is warmly welcomed at Givaudan, a place where we all love to be and grow.

Every essence of you enriches our world. Join us in making a difference together.