Customer Success Representative Graphic Design

Responsibilities
•  Deliver exceptional customer service across all channels (phone, email, chat,
face-to-face)
•  Handle customer inquiries regarding orders, tracking, billing, and product education
•  Review and communicate artwork guidelines with customers
•  Process order changes, reprints, and timeline adjustments efficiently
•  Provide customer education and product promotion
•  Manage customer complaints with a resolution-focused mindset
•  Make outgoing calls when required in a prompt and professional manner

Requirements
Required Skills
•  2 to 4 years customer service experience across multiple channels
•  2 to 4 years experience with Adobe Suite Products(illustrator or photoshop)
•  Strong multitasking ability
•  Tech-savvy with social platforms and applications
•  People coordination and relationship building skills
•  Effective problem-solving capabilities
Preferred Skills
•  Adobe Illustrator experience
•  Understanding of basic art and design concepts (sizing, file types, Pantone
colors)

Work Arrangement
•  Work Setup: On-site
•  Work Hours: Monday to Friday, 6:00 am to 8:00 am PDT flexi start time, should complete nine 9 hours work

Perks & Benefits
•  Day 1 HMO & Protection: Prioritize your peace of mind! Secure your health with HMO coverage right on day one, plus full life and accident insurance.
•  Go Global: Build your portfolio with international accounts and continuous upskilling to fast-track your career.
•  Workplace Perks & Great Culture: Work out of a sleek Ortigas hub, snag flexible work options, and enjoy a vibrant team culture packed with regular events and dedicated HR support every step of the way.