Customer Service Representative I ONSITE I Day Shift I UP To 28K

Our client is looking for an experienced Customer Service Representative for a role in their expanding team. Were on the hunt for someone who lives and breathes customer service someone thats obsessed with creating incredible experiences for our customers!

You will receive a mixture of phone calls and emails. From customers asking to modify or update an order to requesting assistance with a faulty product, youll be trained in everything!

As a leading eCommerce retailer in Australia, youll be expected to deliver exceptional customer service, while assisting with complaints or basic technical support questions. Youll be supported by a team in Manila, and a larger team located in Australia. If this sounds like something youd be interested in, wed love to hear from you.

Role Responsibilities:

• Responding to customer inquiries via Zendesk, and following up on issues promptly to ensure customer inquiries are resolved efficiently.
  
• Communicating with various teams onshore via Slack, ensuring any unresolved issues are followed up on and escalated accordingly to the correct team
  
• Receiving phone calls from customers and following the relevant processes
  
• Perform basic troubleshooting and support.
  
• Escalate concerns appropriately and set customer expectations.
  

Required Experience:

•  Minimum of a High School diploma with 1-2 years of BPO experience in a customer service role.
  
•  Technical support experience in a BPO setting is a big plus.
  
•  Must be tech-savvy and up-to-date with current technologies.
  
•  Ability to communicate to a high level in the English language. A neutral accent is highly preferred.
  
•  Experience dealing with eCommerce Clients in Australia is highly desirable
  
•  Preferably lives in Pasig City or nearby
  
•  Willing to work ONSITE in Ortigas, Pasig
  
•  Amenable to start ASAP