Collections Specialist

Job Summary

The ideal candidate will be responsible for managing customer accounts, ensuring timely collections, resolving payment disputes, and maintaining positive customer relationships while communicating fluently in both French and English.

Key Responsibilities

• Manage assigned customer accounts and perform collection activities on overdue invoices.
  
• Contact customers via phone and email in both French and English to secure timely payments.
  
• Review aging reports and prioritize collection efforts based on delinquency status.
  
• Investigate and resolve payment discrepancies, disputes, and billing issues.
  
• Maintain accurate records of collection activities, customer communications, and account status updates.
  
• Collaborate with internal teams such as Customer Service, Sales, and Accounts Receivable to resolve account issues.
  
• Negotiate payment arrangements when necessary and follow up on commitments.
  
• Ensure compliance with company policies and collection procedures.
  
• Prepare periodic collection reports and provide updates on account status.
  
• Maintain professional and positive relationships with customers while achieving collection targets.
  

Preferred Qualifications

• Experience handling Canadian customer accounts.
  
• Exposure to B2B collections and dispute management.
  
• Experience working with ERP systems such as SAP, Oracle, or similar platforms.
  
• French B1 and above certification.
  

Requirements

         Required Qualifications

• Bachelor’s degree in commerce, Accounting, Finance, Business Administration, or a related field.
  
• 1–3 years of experience in Collections, Accounts Receivable, Credit & Collections, or Customer Service.
  
• Strong communication and negotiation skills.
  
• Ability to handle customer interactions professionally and confidently.
  
• Good analytical and problem-solving skills.
  
• Proficiency in Microsoft Excel, Outlook, and ERP systems.
  
• Ability to work independently and manage multiple accounts effectively
  
• Fluency in both French and English (spoken and written) is mandatory.
  
  Performance Metrics
  
  
• Collection effectiveness and recovery rate.
  
• Reduction in overdue accounts and aging balances.
  
• Timely dispute resolution.
  
• Quality and accuracy of account documentation.
  
• Customer satisfaction and professionalism in communication.