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Client Case Reviewer And Administrator

Talentmate

Philippines

28th August 2026

2608-9883-11

Job Description

Responsibilities

About the Role We are looking for a highly organized, motivated, and detail-oriented Client Case Reviewer and Administrator to join our growing team. This is a fast-paced, customer- facing role requiring excellent communication skills, strong administrative abilities, and the confidence to manage client interactions professionally from start to finish. The successful candidate will be proactive, self-motivated, and able to work independently while also collaborating effectively with colleagues to ensure cases progress efficiently and deadlines are consistently met. Key Responsibilities

Conduct professional client review meetings via WhatsApp video calls, gathering relevant information and documenting findings accurately.
Review client circumstances and documentation to identify relevant information and ensure cases are complete before progressing.
Handle inbound and outbound telephone calls, providing exceptional customer service throughout the client journey.
Liaise with clients to obtain outstanding documentation and information required to progress cases.
Maintain accurate and comprehensive records of all client interactions and review findings.
Review, organize and accurately file client documentation within internal systems.
Manage client correspondence via telephone, email and WhatsApp.
Use Microsoft Excel, Word and Outlook confidently to manage workloads and maintain records.
Ensure all documentation is complete, accurate and compliant before progressing cases.
Prioritize workload effectively in a busy, deadline-driven environment.
Work collaboratively with colleagues while taking ownership of individual caseloads.

Requirements

Previous experience in a customer-facing administrative, reviewer, or case management role.
Business Process Outsourcing (BPO) experience is essential.
Excellent verbal and written communication skills.
A clear, professional telephone manner.
A clear British accent is preferred due to the nature of our client base.
Strong organizational skills with exceptional attention to detail.
Experience using Microsoft Office, including Excel, Word and Outlook.
Confident using WhatsApp for business communications, including messaging and video calls.
Excellent document management and electronic filing skills.
Ability to work independently with minimal supervision while contributing positively to a team.
Calm, patient and professional approach when dealing with clients.
Ability to multitask, manage competing priorities and work to strict deadlines.
Highly driven with a strong work ethic and commitment to delivering outstanding client service.
Personal Attributes

Work Arrangement

Work Setup: On-site
Work Hours: Monday to Friday, 8:00 am to 5:00 pm UK time, should complete nine 9 hours work, inclusive of one 1 hour lunch break

Job Details

Role Level:	Associate	Work Type:	Full-Time
Country:	Philippines	City:	Pasig Metro Manila
Company Website:	http://www.deployed.store	Job Function:	Legal & Compliance
Company Industry/ Sector:	Outsourcing and Offshoring Consulting

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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