Business Process Specialist

Location: Makati City

Job Level: Specialist

Business Unit: AboitizPower Transition Business Group

Power your future with AboitizPower.

As Management Systems (MS) Specialist, the role will be is responsible for documenting, reviewing, and improving TBG business processes to ensure effective governance of Document Management,
Integrated Management System (IMS), Corrective Action Management, and BPM System Applications. It promotes process alignment, value-adding audits, and continuous improvement, serving as a business partner to leaders and process owners in driving integration, simplification, and operational excellence.

In This Role, Your Responsibilities Will Be:

DOCUMENT MANAGEMENT & GOVERNANCE

• Process and review the company’s business process documentation and provide inputs to ensure standardization, alignment with IMS and business process policies, guidelines, and standards, and interconnections across TBG processes to avoid redundancies and misalignment.
• Ensure that identified and reviewed processes are measurable in terms of deliverables and other metrics, while establishing clear linkages to other related processes.
• Create a roadmap for process documentation, continuously improving tools and frameworks for business process governance, and ensuring integration across functions.
• Document and support process owners in establishing standardized, clear, and repeatable processes, ensuring integration and simplification within the process documentation.
• Ensure effective document control by governing the entire lifecycle of documents from creation, review, approval, issuance, and distribution to monitoring, revision, and disposal.

CORRECTIVE ACTION REPORTING MANAGEMENT & GOVERNANCE

• Monitor the performance of each region to ensure timeliness and quality of RCA completion, corrective action resolution, and issue closure, with regular reporting to leadership.
• Provide support in Root Cause Analysis (RCA) facilitation to help process owners identify systemic issues and implement effective corrective actions that strengthen organizational resilience.
• Identify and recommend opportunities for improvement in the Corrective Action Reporting (CAR) process, tools, and governance to enhance efficiency, transparency, and accountability.
• Analyze trends and recurring issues from CAR data to provide insights that inform risk mitigation, process improvement, and decision-making.
• Develop and deliver capability-building initiatives (e.g., RCA training, toolkits, templates) to enhance the quality of analysis and actions across the organization.
• Drive a culture of learning by using audit and CAR findings as inputs for continuous improvement and operational excellence.

INTEGRATED MANAGEMENT SYSTEM (IMS) GOVERNANCE

• Govern IMS implementation in the Transition Business Group, ensuring IMS requirements are obtained and maintained by engaging SPOCs and concerned leaders.
• Conduct IMS overview/training to employees to sustain IMS competency and awareness.
• Lead the preparation of IMS internal audit plans, review/update audit process documents, tools, and templates, ensuring audits deliver actionable insights.
• Serve as IMS Lead Auditor leading the scheduling, conducting audits, creating reports, and issuing findings, and ensure that these findings are translated into opportunities for process improvement and operational excellence.
• Participate in IMS external audit preparation and readiness activities, using external audit results and findings to drive continual improvement in the organization.
• Recommend and facilitate adoption of new standards or best practices by benchmarking outside the organization, incorporating learnings from audit outcomes.
• Lead specialized audits in the BU (e.g., 5S, process reviews, readiness reviews) to assess effectiveness, with emphasis on generating value-adding insights for the business.
• Continuously look for new methodologies, tools, and frameworks in performing risk/control assessments and audits that not only ensure compliance but also strengthen efficiency & reliability.
• Conduct and analyze Internal Customer Delight Surveys (ICDS) to gather feedback, identify improvement opportunities, and provide insights that enhance process effectiveness and overall customer experience.

What You Will Ned:

Education & Experience:

• Experience  (No. of Years): At least 5 years of experience in auditing and implementing management systems (e.g., ISO standards) in Certification Bodies, Management System Consulting, Government Regulatory Agencies, Manufacturing, Industrial, or related industries; with exposure to document management, corrective action governance, and process improvement

• Education: BS Industrial Engineering, BS Computer Science or other IT Related Discipline

• License/Certifications: Internal Auditor Certification / Lead Auditor Certification

Our Culture & Commitment to You: Powering Your Future

At AboitizPower, we honor you not just as a professional, but as a person. Our promise is to provide a workplace where you can thrive through:

• Powered by People: We value your unique identity and ensure you feel supported, trusted, and empowered.

• Own Your Growth: Learn, grow, and advance through mentorship, leadership opportunities, and meaningful learning experiences.

• Why We Work: Purpose is part of every job here. Your efforts directly contribute to community upliftment, sustainability, and shaping the future of energy.

• Empowering Culture: Bring your full self to a workplace grounded in belonging and collaboration.

• Recognition that Matters: We celebrate both visible milestones and steady efforts, honoring the dedication you bring to our mission.

About Us

AboitizPower is the holding company for the Aboitiz Group’s investments in power generation, distribution, and retail electricity services. We are among the largest power producers in the Philippines, with a balanced portfolio of assets located across the country. We are also a major producer of renewable energy, with several hydroelectric, geothermal, and solar power generation facilities.