Travel Representative

Customer Support Associate Mall of Asia, Pasay (Onsite)

Location: Mall of Asia, Pasay City

Schedule: Shifting Schedule

Work Setup: Onsite

What Success Looks Like In This Role

In your first 3060 days, you will:

• Confidently handle customer interactions related to travel bookings and inquiries with accuracy and professionalism
• Navigate systems efficiently while maintaining high attention to detail
• Demonstrate strong listening and communication skills to assist customers effectively
• Consistently meet quality and productivity benchmarks set by the team
  
  

• Independently manage customer travel-related concerns with minimal supervision
• Maintain strong performance metrics (CSAT, AHT, QA scores)
• Contribute to a positive and collaborative team environment
  
  

• Provide timely and accurate support to customers regarding travel bookings and inquiries
• Assist customers with reservations, itinerary changes, cancellations, and general travel concerns
• Use available tools and resources to investigate and resolve customer issues effectively
• Communicate clearly and professionally across all customer touchpoints
• Ensure customer satisfaction through excellent service and problem resolution
  
  

• No call center experience required
• High School Graduate (Old Curriculum) / ALS Graduate / Senior High School Graduate
• B2 English communication level
• Willing to work onsite in Mall of Asia, Pasay City
• Comfortable working on a shifting schedule
• Strong communication and customer service skills
  
  

• Competitive salary package: 16,400
• Paid training provided
• 22 Paid Leaves
• HMO coverage
• Government-mandated benefits
• 13th Month Pay
• Great opportunity for freshers and beginners in the BPO industry