Insurance Claims Consultant

About Us

At TSA Group, we design and deliver contact centre solutions for some of the world’s leading brands. We create experiences that people love, by revolutionising the way they connect with brands. Our work spans multiple industries, including telco, logistics, insurance, automotive, travel, and government. With over 5,000 dedicated professionals across Australia, New Zealand, and the Philippines, we ensure that every interaction is meaningful and impactful.

We have a team of talented technology experts and customer experience consultants that work hand in hand to create this seamless and genuinely enjoyable customer journey. Our technology experts build the tech that enables our clients to deliver great experiences for their customers, and our consultants work to provide a tailored and considered approach to customer service and sales.

Company Description

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the countrys largest brands, across eight call centres in Australia and internationally.

We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

Why work with TSA?

• Pioneer Account – Be part of building something from the ground up with strong growth potential.
• Competitive Salary & Incentives – Attractive pay with performance-based rewards.
• HMO with One Free Dependent – Comprehensive health coverage for you and your dependent.
• Career Growth Opportunities – Internal promotions and continuous development programs.
• Supportive Culture – Collaborative, people-first environment with approachable leaders.
• Rotating Schedule – Flexible shifts aligned with global operations.
• Strategic Location – Accessible site with 24-hour transportation options.
• Diversity & Inclusion – Inclusive workplace that values different perspectives.
• Training & Development – Ongoing learning to enhance your skills.
• Leadership Exposure – Work closely with supportive and approachable leaders.
• Recognition Programs – Incentives, awards, and R&R initiatives.
• Paid Time Off – Leave credits to support work-life balance.
• Employee Referral Program – Earn incentives for successful referrals.
  
  

Job Responsibilities

What is expected from you?

The Claims Consultant is at the core of clients claims experience and is responsible for providing premium customer service and claims management to members. The goal of the Claims Consultant is providing end to end management of a claim after lodgement, answer claims enquiries and support customers throughout their claims process.

They are required to support our client with acquiring, engaging and retaining our clients customer base, by acting as a brand ambassador and creating close relationships, exploring the best options for customers and working fast and efficiently to ensure a smooth and seamless claims process.

• Completing tasks on claims and liasing with Suppliers to organise repairs
• Approving payments to suppliers and customers
• Drafting claims correspondence
• Updating claims with accurate information received from Suppliers
• Reviews and tracking of claim progression
• Engage with customers and suppliers via Webchat to assist with claims inquiries and updates
  
  

Qualifications

• Experience: Atleast 6 months of customer service| preferably with email and chat support experience
• A Great Character - respectful, open, honest, transparent and authentic, with integrity
• A Strong Communicator - personable as well as articulate, both oral and written
• Driven - no task is too big
• Technically Savvy - can navigate multiple systems at once
• Organised - you are always two steps ahead Engaging - people love interacting with you
• Resilient - you bounce back from difficulties
• Collaborative - you love working with and learning from others
• Flexible - you work around requests to ensure results are delivered first time, every time
  
  

Additional Information

Want to know more? Check out our social media pages:

• Website: https://tsagroup.com.au/
• Instagram: tsa_group_
• LinkedIn: https://www.linkedin.com/company/tsa-group-australia/
  
  

TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and building a workforce that reflects the diverse communities we serve. We provide equal opportunities to all, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Join us and be part of a team that values and respects every individuals unique contributions.

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to tsatalent@tsagroup.com.au.

---