Associate Engineer - Support

Job Description

Job Summary:

As an Associate Engineer – Support (Associate NOC Engineer), you will be responsible for monitoring, maintaining and troubleshooting our clients network infrastructure. You have to ensure network stability and performance in accordance with Service Level Agreement (SLA). This role involves troubleshooting network issues, responding to alerts and collaborating with other teams to resolve incidents efficiently.

Responsibilities

Continuously monitor network performance and identify potential issues.

Respond to alerts and incidents and diagnose problems.

Identify and resolve network connectivity issues, hardware failures and other technical problems.

Accurately prioritizes, categorizes, tracks and logs calls, tickets, incidents, etc. following client or internal tracking protocols.

Maintain accurate documentation of MOPs, SOPs, and other troubleshooting steps.

Ensures response and resolutions meet the terms of service level agreements.

Evaluates, identifies, and replicates issues and follows an escalation process to reach desirable outcomes to ensure positive customer experience.

Work closely with other teams to ensure network reliability and support business operations.

Qualifications

Bachelors Degree - Engineering or related discipline required

Licenses/Certificates/Designations - IT industry networking certifications such as CCNA or JNCIA; or equivalent

Minimum 1 year of experience in network operations, preferably in a NOC environment.

Strong understanding of networking concepts and protocols (TCP/IP, routing, switching, etc.)

Basic knowledge in networking monitoring tools

Experience with network devices (Cisco, Juniper, Arista, H3C, etc.)

Familiarity with backbone and IP Transport (Core, Edge, and Access Switch), Cloud and BGP Peering is preferred

Possess a customer-centric mindset

Excellent oral and written communication

Excellent problem-solving and troubleshooting skills

Ability to work under pressure and manage multiple tasks simultaneously

Willingness to learn and adapt to new technologies

Flexibility to work in shifts, including nights, weekends and holidays

About The Team

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.

Learn more about Working at Wesco here and apply online today!

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.