HR Business Partner

Job Title: HR Business Partner – DHL Global Service Center (Manila)

Role Purpose

The HR Business Partner (HRBP) at DHL GSC Manila is a strategic and execution-focused role that partners with senior leaders to drive workforce effectiveness in a high-volume, fast-paced global services environment.

This role goes beyond traditional HR support. The HRBP is expected to:

• Influence business outcomes
• Use employee data aggressively to predict risks and opportunities
• Reimagine benefits and employee value propositions for a shared services workforce
• Leverage automation, AI, and analytics to remove manual HR work
  
  
  

• Act as a trusted advisor to functional leaders across DHL GSC Manila (Operations, Finance, IT, HR, and other support functions).
• Translate business strategy into workforce plans that balance productivity, talent availability, cost, and employee experience.
• Coach leaders to manage performance, engagement, and employee relations confidently and consistently.
• Lead people impact assessments for business changes such as scope migration, automation, restructuring, or scale-down/ scale-up activities.
• Proactively identify people risks (attrition spikes, capability gaps, leadership weaknesses) and address them before they impact service delivery.
• Influence leaders using facts, not opinions, even when conversations are uncomfortable.
  
  
  

• Own the quality, accuracy, and usability of employee data for assigned populations.
• Move beyond reporting to produce predictive insights (e.g. attrition risk, skills obsolescence, benefits utilization, leadership pipeline health).
• Partner with HRIS, Finance, and GSC analytics teams to automate dashboards and standard reports.
• Use data to simplify decision-making for leaders, not overwhelm them with metrics.
• Challenge decisions that are not supported by data or that ignore workforce realities.
• Serve as a role model for evidence-based HR in the GSC.
• Experiment with AI tools to detect workforce patterns earlier (e.g. early attrition signals, engagement sentiment, absenteeism trends).
• Automate at least one recurring HR decision or report per year.
  
  
  

• Manage and continuously improve employee benefits programs relevant to a Manila-based shared services population.
• Ensure benefits are competitive, clearly communicated, and aligned with employee needs across different life stages.
• Partner with vendors, brokers, and internal stakeholders to improve benefits value while managing cost.
• Act as escalation point for complex benefits cases and policy interpretation.
• Use benefits data and employee feedback to redesign offerings, not simply renew them annually.
• Support benefits education initiatives that help employees understand and appreciate their total rewards.
• Redesign at least one benefits process or offering to be more digital, self-service, or data-driven every cycle.
  
  
  

• DHL GSC Manila senior leadership team
• Global HR Centers of Expertise (Talent, Rewards, HR Operations)
• Finance, Legal, Procurement
• External vendors and benefits providers
• People managers and employees across multiple functions
  
  
  

• Bachelor’s degree in Human Resources, Business, Psychology, or related field
• Minimum 5–7 years of HR experience, ideally in a shared services, BPO, or global organization
• Proven experience in HR Business Partnering with senior leaders
• Strong exposure to workforce data, metrics, and HR systems
• Working knowledge of employee benefits administration in the Philippines
  
  
  

• Strong business acumen and comfort with numbers
• Ability to influence without authority
• Bias for action and simplification
• High integrity and discretion
• Comfortable challenging leaders respectfully
• Curious about technology, automation, and new ways of working