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Technical Support

Talentmate

Philippines

25th November 2025

2511-20657-17

Job Description

Provide first-level technical support to end-users via phone, email, or ticketing systems.
Troubleshoot and resolve issues related to hardware, software, networks, and peripherals.
Assist in system/application installations, configurations, upgrades, and routine maintenance.
Support IT infrastructure (workstations, servers, printers, mobile devices, etc.).
Escalate complex technical issues to senior specialists or system administrators.
Monitor system performance, availability, and security alerts.
Document incidents, solutions, and technical procedures for knowledge sharing.
Provide training or guidance to users on IT systems and applications.
Assist in implementing IT policies, standards, and security protocols.
Participate in IT projects (e.g., system rollouts, migrations, upgrades).

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	Pasay National Capital Region
Company Website:	https://xanhsm.com/	Job Function:	Information Technology (IT)
Company Industry/ Sector:	Transportation Logistics Supply Chain and Storage

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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