Specialist Customer Maintenance Management

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The CCMT Specialist is responsible for managing and maintaining the Corporate Customer Maintenance Tool (CCMT), which provides an additional level to the customer hierarchy and enables a global view of customer entities. This role ensures accurate mapping, maintenance, and updating of customer data, supporting sales operations and global sales initiatives.

Key Tasks

• Oversee daily integration of new customer parties from MDM/Business Center into CCMT.
• Identify and map unmapped parties using the “Parties” tab, prioritizing those with high transaction volumes.
• Confirm or update CCP Names based on system suggestions or manual selection, ensuring accuracy and consistency.
• Create new Corporate Customer Parties (CCP) when no fitting CCP Name exists, ensuring uniqueness and proper classification.
• Maintain and update CCP attributes (Customer Cluster, Lead Region, Industry Solution, GAM/RKAM, RAM per Region) as requested by Global Sales.
• Change Industry Solution Heads in the system when requested, confirming all changes.
• Ensure all changes are saved and properly documented in the system.
• Collaborate with Global Sales, Business Center, and other stakeholders to resolve data issues and support business needs.
• Provide training and support to users of the CCMT as needed.
  
  

Skills And Competencies

• Strong attention to detail and data accuracy.
• Proficiency with enterprise data management tools and systems.
• Analytical thinking and problem-solving skills.
• Effective communication and collaboration with cross-functional teams.
• Ability to prioritize tasks and manage multiple requests.
• Effective communicator with people at all levels and from diverse cultural backgrounds.
• Quality-focused and customer-oriented.
• Self-motivated and energetic.
• Proficient in Microsoft Office, with advanced Excel skills.
• Able to work independently and as part of a team.
  
  

Educational Background / Work Experience

• Bachelor’s degree in Business Administration, Information Systems, or related field.
• Experience with master data management, customer data platforms, or similar enterprise tools.
• Familiarity with logistics or global sales operations is a plus.
• Proficiency in relevant software (e.g., CRM systems, Excel).
• 2+ years of experience in data management or business operations roles.
  
  

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