Senior Billing Manager Healthcare

Position: Senior Billing Manager

Work setup & shift: WFH and Night shift

Why join MicroSourcing?

Youll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

Client Relationship Management

• Serve as primary point of contact for 3-5 assigned medical practice accounts
• Conduct monthly client calls to review performance metrics, address concerns, and provide strategic guidance
• Build strong, trusted relationships with practice administrators, office managers, and physicians
• Proactively identify and resolve billing issues before they impact client satisfaction
• Present quarterly business reviews showcasing account performance and improvement initiatives
  
  

Revenue Cycle Operations

• Monitor weekly practice metrics including collection rates, denial rates, A/R aging, and days in A/R
• Conduct monthly quality audits for each assigned practice to ensure accuracy and compliance
• Analyze trends and implement corrective actions to improve financial performance
• Troubleshoot complex billing scenarios including denials, appeals, credentialing issues, and payer disputes
• Execute or support new client onboarding from kickoff through go-live and stabilization
  
  

Offshore Team Coordination & Management

• Coordinate daily with offshore billing team members assigned to your accounts
• Provide clear direction, priorities, and expectations for offshore team workflows
• Review offshore team work quality and provide constructive feedback
• Train offshore team on client-specific requirements, payer policies, and best practices
• Escalate offshore performance issues and participate in resolution
  
  

Quality & Compliance

• Ensure all billing activities comply with HIPAA, payer requirements, and industry regulations
• Maintain detailed documentation of client communications, issues, and resolutions
• Identify process improvement opportunities and implement solutions
• Stay current on coding updates, payer policy changes, and regulatory requirements.
  
  

What You Need

• 5+ years of medical billing experience with proven track record
• Experience independently managing 4-5+ accounts with minimal oversight
• Deep expertise in complex billing scenarios, denials management, and appeals
• Demonstrated success managing or directing offshore billing teams
• Strong client relationship skills with ability to lead difficult conversations
• Track record of improving account performance metrics and client satisfaction.
  
  

Required Qualifications

Must-Have Experience

• 5+ years of medical billing experience (Billing Manager level) OR 10+ years (Senior level)
• Hands-on experience with medical billing software and practice management systems
• Working knowledge of CPT, ICD-10, and HCPCS coding
• Understanding of insurance verification, claims submission, payment posting, and denial management
• Experience with commercial payers, Medicare, and Medicaid
• Proven ability to analyze metrics and identify performance trends
  
  

Technical Skills

• Proficiency with medical billing software (experience with specific platforms a plus)
• Strong Microsoft Office skills (Excel for data analysis, Word, PowerPoint)
• Comfortable learning new software systems quickly
• Ability to navigate payer portals and clearinghouses
  
  

Preferred Qualifications

• Specialty experience in OB/GYN, family practice, urgent care, pediatrics, or behavioral health
• Coding certification (CPC, CCS, or similar)
• Experience managing or training remote/offshore billing teams
• Track record of improving collection rates, reducing A/R days, or decreasing denial rates
• Experience with client onboarding and implementation projects
• Previous experience in a medical billing company or RCM vendor environment
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our companys strength lies in our peoples diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – its our commitment. Our way of life. Here, we dont just accept your unique authentic self - we celebrate it, valuing every individuals contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

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