Quality Analyst Risk

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Risk Governance Analyst is an individual contributor role responsible for first line of defense risk governance and the ongoing supervision of business controls. This includes conducting risk and control self-assessments, analyze operational processes, evaluating control effectiveness, identifying and addressing control failures, coordinating internal and external audits, and monitoring the first line of defense to minimize risk exposures and strengthen the overall control environment. In this role, the Analyst leverages risk assessment data, AI technologies, and automation platforms – including tools such as but not limited to PowerApps - to generate data-driven insights, improve operational efficiency, and enhance the precision of risk monitoring. The Analyst also leads risk and control self-assessments and remediation efforts, develops and drives mid-term and long-term action plans, and engages with cross-functional teams to deliver on performance objectives and project deliverables. The Analyst will have expertise in PowerBI and data analytics, with a strong background in data visualization, statistical analysis, database management, and the use of AI-driven analytics and automation solutions to support data-driven decision-making and continuous improvement initiatives.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)



Preferred Qualifications

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

• Minimum of six years’ experience in a banking customer service environment related

to card issuing, merchant acquiring, or back-office functions across multiple

channels (Voice, Chat, Email, Back Office, or Social Media).

• Minimum of two years’ experience in a risk/testing function, including Risk and

Control Self-Assessment activities.

• Proven experience leveraging AI tools or automation technologies such as but not

limited to ChatGPT, Co-Pilot —professionally or personally—to improve process

efficiency, enhance analytics, or streamline reporting.

• Previous experience presenting to large audiences with the ability to influence and

engage stakeholders.

• Strong analytical and problem-solving skills with the ability to quickly learn and

adapt to new technologies.

• Track record of making sound, evidence-based decisions while balancing shortterm and long-term objectives.

• Ability to assess operational controls, identify weaknesses, and recommend

improvements.

• Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, and familiarity

with data visualization platforms such as but not limited to Powerapp,

Powerautomate, PowerBI or Tableau.

• Six Sigma Certified (or equivalent) with experience in performance improvement

methodologies.

• Ability to communicate and translate technical processes, applications, and

concepts to both technical and non-technical audiences, explaining the why, what,

and how of solutions.

• Subject matter expertise in applicable services, support tools, and processes.

• Language proficiency required for the applicable services.

• Knowledge of Visa’s International Operating Regulations, Network Operating

Regulations, Visa Rules, and US Federal Regulations pertaining to supported

services

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.