Procurement Operations Lead

Here’s the difference you’ll make

At 2GO Group, you will lead a high-performing Procurement Operations team that keeps the business moving. As the Procurement Operations Lead, you will ensure sourcing, supplier implementation, and procurement support services are delivered efficiently, compliantly, and with excellence.

As a trusted partner to business leaders, you will turn procurement strategies into operational results, drive process improvements, and champion transformation initiatives that enhance service delivery, strengthen stakeholder experience, and create lasting value for the organization.

What You’ll Do..

Procurement Operations Leadership

• Lead the end-to-end Procurement Operations function covering Sourcing Execution and Procurement Fulfillment.
• Translate procurement strategies into efficient operational execution across the organization.
• Develop and execute the Procurement Operations strategy, annual operating plan, resource capacity plan, and service delivery roadmap.
• Ensure Procurement Operations consistently delivers high-quality, timely, compliant, and customer-focused procurement services.
• Continuously assess organizational capability, resource allocation, and workload distribution to ensure the function remains scalable and responsive.
  
  

Business Partnership & Operational Leadership

• Serve as the primary Procurement Business Partner for assigned Business Units and Corporate Services Groups.
• Build trusted relationships with Business Leaders to understand business priorities, operational challenges, and future procurement requirements.
• Translate business needs into practical procurement operating solutions that improve efficiency, responsiveness, and stakeholder experience.
• Represent Procurement Operations in executive meetings, governance forums, and strategic business discussions.
• Lead the resolution of complex, cross-functional, and business-critical procurement issues requiring senior operational leadership.
• Balance business responsiveness with procurement governance, commercial discipline, and operational excellence.
  
  

Operational Sourcing & Fulfillment Leadership

• Oversee operational sourcing activities including RFx execution, supplier negotiations, supplier onboarding, contract implementation, and supplier operational readiness.
• Oversee Procurement Fulfillment activities from approved Purchase Requisition through Purchase Order issuance, supplier coordination, and transaction completion.
• Ensure seamless transition between Sourcing Execution and Fulfillment to eliminate delays and improve execution quality.
• Personally handle urgent, business-critical, or complex procurement requirements requiring senior operational intervention.
• Ensure approved commercial arrangements are successfully implemented and operationalized across the organization.
  
  

Service Delivery & Performance Management

• Establish, monitor, and continuously improve Procurement Operations KPIs, service levels, productivity, and operational performance.
• Drive improvements in turnaround time, procurement responsiveness, customer satisfaction, and execution quality.
• Monitor operational workload, resource utilization, backlog, and capacity to ensure optimal service delivery.
• Implement corrective actions to address operational issues and sustain high performance.
  
  

Operational Excellence & Transformation

• Champion Operational Excellence by simplifying procurement processes, eliminating bottlenecks, reducing manual activities, and improving end-to-end procurement performance.
• Lead the design and implementation of scalable operating models that improve procurement responsiveness, compliance, quality, and customer experience.
• Identify systemic operational issues and implement sustainable long-term solutions rather than temporary workarounds.
• Sponsor automation, digitalization, and workflow optimization initiatives in partnership with Procurement Systems & Continuous Improvement.
• Benchmark Procurement Operations against industry best practices and implement initiatives that improve organizational maturity.
  
  

Supplier & Stakeholder Management

• Build strong collaborative relationships with Business Units, suppliers, Corporate Service group and other stakeholders.
• Ensure effective implementation of supplier contracts, commercial terms, rate cards, framework agreements, preferred supplier programs, and procurement catalogues.
• Resolve operational supplier issues while escalating strategic commercial matters to Strategic Procurement where appropriate.
• Drive supplier implementation and operational readiness to support uninterrupted business operations.
  
  

Governance, Risk & Compliance

• Ensure Procurement Operations complies with Procurement Policies, Delegation of Authority, regulatory requirements, and internal controls.
• Monitor operational compliance, transaction quality, sourcing governance, and documentation standards.
• Identify operational risks and implement appropriate mitigation strategies.
• Support internal and external audits and ensure timely closure of audit findings and corrective actions.
  
  

Leadership & People Development

• Lead, coach, mentor, and develop Procurement Operations Managers, Supervisors, and team members.
• Build a high-performing, customer-focused, and continuously improving Procurement Operations organization.
• Establish clear performance expectations, KPIs, development plans, and succession planning for the team.
• Foster a culture of accountability, collaboration, innovation, and operational excellence.
  
  

Performance Reporting & Business Insights

• Monitor and report Procurement Operations performance including:
• Procurement SLA Performance
• RFx Cycle Time
• Purchase Requisition Aging
• Purchase Order Aging
• Purchase Order Turnaround Time
• Contract Implementation Cycle Time
• Procurement Backlog
• Productivity
• First-Time-Right Processing
• Supplier On-Time Delivery
• Customer Satisfaction
• Procurement Compliance
• Provide operational insights and strategic recommendations to the Head of Procurement to support informed decision-making and continuous improvement.
  

You’ll thrive in this role if you..

Education

• Bachelor's Degree in Supply Chain Management, Business Administration, Industrial Engineering, Logistics, Commerce, Engineering, or a related discipline.
• MBA or postgraduate studies are an advantage.
  
  

Professional Experience

• Minimum 12 years of progressive procurement and supply chain experience covering operational sourcing, procurement operations, supplier management, contract administration, and Procure-to-Pay execution.
• Minimum 5 years in a senior leadership role managing multiple procurement teams or functions.
• Demonstrated experience leading centralized procurement operations, shared services, or procurement transformation initiatives.
• Proven experience partnering with Business Unit Heads and Corporate Services leaders to deliver procurement solutions that support business objectives.
• Strong experience managing complex procurement initiatives with significant operational and commercial impact.
• Experience implementing procurement process improvements, automation, digital procurement solutions, and ERP or Procure-to-Pay platforms (SAP, Oracle, Ariba, Coupa, or equivalent).
  
  

Competencies

Leadership Competencies

• Strategic & Operational Leadership
• Business Partnership
• Executive Stakeholder Management
• Operational Excellence
• Change Leadership
• Strategic Execution
• Customer Experience Management
• Organizational Development
• Decision Making
• Results Orientation
• Coaching & People Development
• Cross-functional Collaboration
  
  

Technical Competencies

• Procurement Operations Management
• Operational Sourcing
• Procurement Fulfillment
• Procure-to-Pay (P2P)
• Supplier Relationship Management
• Commercial & Contract Management
• Procurement Transformation
• Shared Services Leadership
• ERP & Digital Procurement Systems
• Performance Management & KPI Reporting
• Process Improvement & Automation
• Data Analytics & Business Intelligence
• Procurement Governance & Compliance
  
  

What’s In It For You at 2GO?

• Lead with purpose. You are trusted to make decisions, own outcomes, and shape the direction of the business.
• Grow people and culture. You build teams in a workplace that listens, cares, and invests in talent and well-being.
• Drive everyday excellence. You inspire high standards, innovation, and sustainable performance.
• Be recognized and feel valued—at work and beyond. Receive and enjoy competitive compensation, performance bonuses, incentives, travel perks, Day 1 access to health and wellness programs and paid time off designed to support your well-being

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