Pioneer Service Consultant

About Us

At TSA Group, we design and deliver contact centre solutions for some of the world’s leading brands. We create experiences that people love, by revolutionising the way they connect with brands. Our work spans multiple industries, including telco, logistics, insurance, automotive, travel, and government. With over 5,000 dedicated professionals across Australia, New Zealand, and the Philippines, we ensure that every interaction is meaningful and impactful.

We have a team of talented technology experts and customer experience consultants that work hand in hand to create this seamless and genuinely enjoyable customer journey. Our technology experts build the tech that enables our clients to deliver great experiences for their customers, and our consultants work to provide a tailored and considered approach to customer service and sales.

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the countrys largest brands, across eight call centres in Australia and internationally.

We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

Why work with TSA?

• Pioneer Account – Be part of building something from the ground up with strong growth potential.

• Competitive Salary & Incentives – Attractive pay with performance-based rewards.

• HMO with One Free Dependent – Comprehensive health coverage for you and your dependent.

• Career Growth Opportunities – Internal promotions and continuous development programs.

• Supportive Culture – Collaborative, people-first environment with approachable leaders.

• Rotating Schedule – Flexible shifts aligned with global operations.

• Strategic Location – Accessible site with 24-hour transportation options.

• Diversity & Inclusion – Inclusive workplace that values different perspectives.

• Training & Development – Ongoing learning to enhance your skills.

• Leadership Exposure – Work closely with supportive and approachable leaders.

• Recognition Programs – Incentives, awards, and R&R initiatives.

• Paid Time Off – Leave credits to support work-life balance.

• Employee Referral Program – Earn incentives for successful referrals.

Australia’s leading medical imaging provider, delivering a comprehensive range of diagnostic services supported by convenient online appointment management.

We are currently seeking a motivated and detail-oriented team member to join us in a dynamic role combining appointment coordination and digital customer support.

In this role, you will:

• Manage and update patient appointments with accuracy and care

• Process cancellations and rescheduling requests

• Respond to web chat enquiries, assisting patients with bookings and appointment information

• Make occasional outbound calls to confirm or clarify appointment details

This is a primarily systems-focused role, ideal for someone who is confident working across multiple platforms while maintaining clear and professional communication. A high level of accuracy, strong attention to detail, and a patient-first mindset are essential, as your work directly supports a seamless and positive patient experience. If you thrive in a fast-paced environment and take pride in delivering outstanding service, we encourage you to apply.

We’re looking for someone who’s detail-focused, digitally confident, and empathetic — equally comfortable writing clear responses and speaking with patients when needed. 

The ideal candidate is an experienced contact centre professional who is confident working across digital and voice channels and enjoys detail-driven, system-based work. 

Key experience & skills 

• Previous contact centre experience preferred, particularly in web chat, email, or task-based processing queues 
• Strong written communication skills, with excellent spelling, grammar, and punctuation 
• High attention to detail, with the ability to accurately capture and update information 
• Confident multitasking across multiple systems while maintaining accuracy and service quality 
• Comfortable handling voice interactions when outbound or clarification calls are required 

Customer capability 

• Demonstrates empathy and professionalism when supporting patients, including those who may be anxious or have received difficult medical news 

Ways of working 

• Adaptable and comfortable with change in processes, systems, and work types 
• Calm, organised, and able to manage volume while maintaining quality standards 

Want to know more? Check out our social media pages:

• Website: https://tsagroup.com.au/
• Instagram: tsa_group_
• LinkedIn: https://www.linkedin.com/company/tsa-group-australia/

TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and building a workforce that reflects the diverse communities we serve. We provide equal opportunities to all, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Join us and be part of a team that values and respects every individuals unique contributions.

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to tsatalent@tsagroup.com.au.