Operations Coordinator Job Handling

Discover your 100% YOU with MicroSourcing!

Position: Operations Coordinator – Job Handling

Location: Mall Of Asia, Two-Ecom

Work setup & shift: Dayshift | Hybrid

Why join MicroSourcing?

You'll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Job Handling Coordinator your responsibility is to assist senders with booking and managing their deliveries. This role involves overseeing end-to-end delivery coordination, from job creation and assignment to resolution of customer concerns. The ideal candidate will be a strong communicator, able to multitask in a fast-paced environment while ensuring smooth logistics and excellent service quality.

As a Customer Service Advisor, You Will

• Assist Senders in booking and managing delivery jobs.
• Group and assign jobs to drivers based on location, urgency, and availability
• Publish jobs to attract new drivers and grow the Runner network
• Monitor job progress and ensure deliveries are completed on time
• Handle customer cases and complaints professionally, empathetically, and positively
• Process orders, forms, applications, and other delivery-related requests
• Communicate and coordinate with colleagues and internal teams to resolve delivery issues
• Record all job activity, customer interactions, and relevant updates in the system
• Provide feedback on delivery process efficiency and customer service improvements
• Ensure customer satisfaction by delivering prompt, clear, and helpful support
• Serve as a reliable point of contact for both Senders and Drivers
  
  

What You Need

Non-negotiables

• Excellent English communication skills (verbal and written)
• Previous experience in customer service, delivery/logistics, or support role
• Strong multitasking and organizational abilities
• Problem-solving mindset with a calm and professional attitude under pressure
• Comfortable using customer support systems and CRM tools
• Team-oriented and customer-first approach
  
  

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

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