Onboarding Specialist Deficiency Management

Discover your 100% YOU with MicroSourcing!

Position: Onboarding Specialist

Work setup & shift: Onsite (Global One, Eastwood, Libis, QC) | Night Shift Schedule

Why join MicroSourcing?

Youll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses*
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Role And Responsibilities

Key Accountabilities:

• Liaise between Moneris merchant’s and other internal Moneris departments (credit, customer updates, and credit updates) for process and document requirements on updating the merchant account’s legal name, banking information, signing officers, and length of ownership.
• Must be detail oriented, organized, and able to keep a compilation of document submissions from Moneris merchants.
• Strong English Communication Skills (both oral and written) and experience in call handling is a must.
• Basic knowledge in excel for daily data and production tracking.
• Liaise between Moneris Sales Consultant, prospective merchant’s and other internal Moneris departments (credit, customer updates, and credit updates) for process and document requirements on updating the onboarding deficient application with all needed information
• Responsible to speak to merchants via email and inbound or outbound calls to obtain information and/or process application
• Excellent time management
  
  

Top 5 Non-Negotiable/Priority Requirements

• Experience in Handling calls, and Data/Sales entry.
• Experience in Customer Service, Sales, Data Entry both on Calls and Email.
• Should have previous experience in Handling Calls and Data/sales entry. 
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.



Our commitment to 100% YOU

MicroSourcing firmly believes that our companys strength lies in our peoples diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – its our commitment. Our way of life. Here, we dont just accept your unique authentic self - we celebrate it, valuing every individuals contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

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