Multi Skillled Technician

Multi-skilled Technician

Overview

Mutli-skilled technician to do monitoring, inspection and minor repair of a facility

Main Responsibilities

• Multi-trade skills - electrical, mechanical, plumbing and carpentry.
• Manage day-to-day facilities operations by maintaining a world-class working environment to create a wonderful workplace experience for its employees.
• Attend to general employee request, set-up, minor repair, AC adjustment, etc.
• Inspecting buildings to confirm safety standards, identifying, planning, and reporting major areas needs for repair.
• Assist in special events within the office
• Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations when necessary.
• Multi-skilled technician is expected to respond to a service call and make a determination if it can resolve locally after obtaining the required parts and tools.
• Coordinate the repair with the FM team and/or local contractor.
• Multi-skilled technicians have technical knowledge, experience, maturity of the site maintenance deliverables and can produce/handwrite shop drawings.
• Regular sites walk through inspection, documentation of faults found, reporting of faults, recommendation to rectify faults, rectification, updating of status until closure of fault.
  
  

• Coordinate with FM team and/or local contractor if can't be repaired locally by the handyman / MST.
• Coordinates with Facilities Manager, fellow MSTs, coordinators, HK personnel, landlord personnel and vendors to ensure that all tasks will run according to plan.
• Conduct daily walkthroughs to ensure a world-class working environment.
• Respond to all work orders in a timely manner, ensuring KPI compliance and excellent customer service.
• Identify opportunities for improved operation and service excellence, making recommendations for conduct site inspections and assessments to ensure all building procedures and performance measures are always maintained and the provision of a safe workplace.
• Provide information and directions to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.
• Provide events support, meeting and conference facilities as required.
• Other duties that may include but are not limited to equipment maintenance, landlord relations and management of building access passes.
  
  

• Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
• Deliver an exceptional quality of service, as reflected by client feedback.
• Coordinate site operations in accordance with all agreed policies, procedures and contract scope.