IT Support Associate Three Ecom MOA Pasay City

Discover your 100% YOU with MicroSourcing!

Position: IT Support Associate

Location: Three Ecom, MOA, Pasay City

Work setup & shift: Onsite work setup | Night shift (first 2 weeks, 6:00 AM to 3:00 PM with weekends off. Afterwards 4x11 (Compressed Work Week) after 2 weeks training, Restday may vary dependent on the business needs (Changes monthly))

Why join MicroSourcing?

Youll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role:

As An IT Support Associate You Will

• Support the effective functioning of the information technology network, applications, and desktop equipment through incident, problem and service request management.
• Work with external vendors, FLG support office staff, and Club staff to find resolutions to problems that arise in club and in our support offices.
• Utilize your strong L1/L2 experience to support various internal stakeholders with a full range of IT service support from desktop/application issues, so it is imperative that you can provide exceptional customer service and think on your feet to problem solve and provide resolutions.
• Adjust to constant business change; common types of changes include new requirements, evolving goals and strategies, business acquisitions and emerging cloud technologies.
  
  

What You Need:

Non-negotiables

• Freshly Graduate are welcome
• Relevant tertiary IT qualifications or certification or related discipline
  
  

Preferred Skills/expertise

• Strong analytical troubleshooting skills (All of your troubleshooting is completed over the phone)
• Strong English language communication and comprehension skills
• Strong documentation practices
• Strong customer facing skills
• Strong communication skills/Phone Manner
• Responsible time management, Ability to think outside the box.
  
  

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our companys strength lies in our peoples diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – its our commitment. Our way of life. Here, we dont just accept your unique authentic self - we celebrate it, valuing every individuals contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

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