IT Support Associate Open To Fresh Graduates

Discover your 100% YOU with MicroSourcing!

Position: IT Support Associate

Location: MOA, Pasay

Work setup & shift: Onsite | 4x11 work sched (3AM-2PM PH)

Why join MicroSourcing?

Youll Have



Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role



IT Support

• Manage and take ownership of IT request tickets through the entire lifecycle while updating relevant teams and acting as an escalation point for level 1 support
• Proactively assist in the monitoring and maintenance of applications and systems by investigating, resolving and escalating issues or queries.
• Provide exceptional customer experience via phone, chat and self-service to trouble-shoot solutions for hardware and operating systems issues that affect our users
• Provide desktop, printer and mobile device support for head office users and assist with the setup of new starters computers and their profiles
• Working with the IT Service Desk team lead to identify and propose application systems enhancements
  
  

General Duties

• In/Outbound Phone calls
• Create knowledge base articles for internal reference and Service Desk Agents, and ensures they are kept up-to-date.
  
  

Support and BAU

• Train, share and teach other support team members
• Assist in project task work as coordinated by IT Leadership
  
  

Participation and Collaboration

- Participate in daily / weekly meetings with your team to discuss progress and issues to be resolved, and report on progress.

- Participate in ongoing discourse in the Groups teams channel

Qualifications

Other duties as required.

• Strong English language communication and comprehension skills
  
  

- Strong documentation practices

- Strong communication skills/Phone Manner

- Responsible time management

- Ability to think outside the box

- MS365 experience preferred but not required (Teams, Docs, and excel)



About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our companys strength lies in our peoples diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – its our commitment. Our way of life. Here, we dont just accept your unique authentic self - we celebrate it, valuing every individuals contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

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