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Healthcare Operations Director

Talentmate

Philippines

20th March 2026

2603-2544-1124

Job Description

Leadership role
Growing organization

About Our Client

The company is a large organization within the business services industry, supporting healthcare operations with a focus on delivering high-quality services. It is known for fostering a professional and structured environment that promotes operational success.

Job Description

The key responsibilities of the Healthcare Operations Director are:

Acts as the subject matter expert on US healthcare outsourcing delivery models, including RCM, Claims, UM, and Patient Support.
Supports presales and solution design, partnering with Sales on RFPs, client presentations, and aligning operational capabilities with client needs.
Drives consultative selling by identifying value‑add opportunities like process improvements, automation, and new service lines for cost/efficiency gains.
Provides strategic operational leadership, guiding Operations Managers on performance, staffing, and KPI management across accounts.
Oversees vertical-level governance, focusing on long‑term account health, profitability, scalability, and continuous process optimization.
Serves as executive‑level client partner, leading QBRs, managing escalations, and ensuring client retention and account expansion.
Leads people development and talent strategy, mentoring Operations Managers and collaborating with HR to build a strong healthcare talent pipeline.

The Successful Applicant

A Successful Healthcare Operations Director Should Have

Education & Credentials: Bachelors in Nursing, Business, or related field (Masters/MBA preferred); USRN license is a strong advantage.
Leadership Experience: 10+ years in BPO/outsourcing with 5+ years in senior leadership (Director/AVP), managing multi-team or multi-account operations.
Healthcare & Operational Expertise: Deep knowledge of US healthcare operations (Payer/Provider) including RCM, Claims, and UM; skilled in P&L management, forecasting, resource planning, and familiar with Lean/Six Sigma and healthcare tech platforms.
Sales & Executive Skills: Proven ability to support sales cycles, present to clients, drive organic growth, and communicate effectively with executive stakeholders while influencing cross‑functional teams.

Whats On Offer

Permanent position in a large organization based in Pasay City.
13th-month pay and comprehensive benefits package.
Opportunity to lead and shape healthcare operations within the business services industry.

Contact: Nielbert Dy

Quote job ref: JN-032026-6975846

Job Details

Role Level:	Executive-Level	Work Type:	Full-Time
Country:	Philippines	City:	Pasay National Capital Region
Company Website:	https://redirect.michaelpage.com/mp-home	Job Function:	Management
Company Industry/ Sector:	Information Services Human Resources Services And Financial Services

What We Offer

About the Company

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