EMR Software Support Specialist

Discover your 100% YOU with MicroSourcing!

Position: EMR Application Support Specialist (Homecare Homebase)

Location: Mall of Asia, Pasay

Work setup & shift: Onsite | Night shift

Why join MicroSourcing?

You’ll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one (plus one or more dependents), paid time-off with cash conversion, group life insurance, and performance bonuses

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements

Career Growth: Take advantage of opportunities for continuous learning and career advancement

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture

Your Role

As an EMR Application Support Specialist, you will:

• Triage and resolve incoming EMR software (Homecare Homebase) support issues reported by end users
• Respond to support tickets within defined SLAs, prioritizing urgent and moderate issues accordingly
• Provide effective technical support and problem resolution for local and remote end users
• Communicate with users via email, phone, and ticketing systems, and collaborate internally through meetings and workgroups
• Maintain accurate and timely documentation of incidents, resolutions, and system changes
• Perform software testing prior to upgrades, post-enhancement delivery, and during issue replication
• Manage user access, provisioning, role changes, and password resets across business applications
• Configure and set up software systems as directed by the supervisor
• Escalate complex issues to senior support members or third-party vendors with clear findings and reproduction steps
• Participate in and facilitate systems training, including developing how-to documents and user guides
• Stay current with software updates, releases, and best practices to support operational efficiency
  
  

What You Need

Non-negotiables

• High school diploma or equivalent
• At least 1 year of documented experience in Home Health operations (in lieu of a bachelor’s degree)
• Experience providing application or EMR software support in a ticket-based environment
• Strong working knowledge of Windows-based operating systems and Microsoft Office Suite
• Ability to communicate clearly and professionally in English, both verbally and in writing
  
  

Preferred Skills/expertise

• Bachelor’s degree in Computer Science, Information Systems, or a related field
• Experience supporting Homecare Homebase EMR or similar Home Health/Hospice systems
• Knowledge of user security, system configuration, and access management
• Experience delivering end-user training and developing support documentation
• Strong problem-solving, prioritization, and stakeholder management skills
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company’s strength lies in our people’s diversity and talent. We foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds—creating space for everyone to thrive.

At MicroSourcing, equality is not merely a slogan—it’s our commitment and our way of life. We don’t just accept your authentic self; we celebrate it. Join us in celebrating YOU and your 100%.

For more information, visit https://www.microsourcing.com/

Terms & conditions apply.

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