Dispatch Supervisor - Pasay

We are looking for a Dispatch Supervisor who will oversee daily dispatch activities to make sure vehicles are assigned correctly and trips are completed on time. This role supports smooth operations in a busy, time-sensitive environment by coordinating with drivers, customers, and internal teams.

Key Responsibilities

• Supervise daily dispatch operations and ensure trips are assigned properly
• Monitor vehicle availability, trip queues, and service flow in real time
• Guide and support dispatch staff to follow procedures and meet targets
• Handle issues such as delays, no-shows, rerouting, and customer concerns
• Coordinate with Driver Operations, Customer Support, and other teams to resolve issues quickly
• Make sure incidents and exceptions are logged correctly
• Ensure all operations follow company rules, safety guidelines, and required regulations
• Track basic performance data such as on-time trips and vehicle usage
• Suggest simple process improvements to improve service and turnaround time
• Prepare daily and regular operations reports
  
  

• At least 24 years of experience in dispatch, transport, logistics, or operations
• At least 1 year of experience leading or supervising a team
• Experience working in a fast-paced and time-critical environment
• Strong people-management and coordination skills
• Able to stay calm and make quick decisions under pressure
• Willing to work shifting schedules, weekends, or holidays
• Willing to be assigned in Pasay (NAIA Terminal 3)