Collection Specialist

Here’s the difference you’ll make

The Collection Specialist is responsible for managing and maintaining the company’s receivables portfolio by ensuring timely collection of outstanding debts from clients or customers. This role requires excellent communication and negotiation skills to handle disputes and resolve payment issues while maintaining positive relationships with customers. The Collection Specialist is responsible for managing and maintaining the company’s receivables portfolio by ensuring timely collection of outstanding debts from clients or customers. This role requires excellent communication and negotiation skills to handle disputes and resolve payment issues while maintaining positive relationships with customers.

Primary Responsibilities

What you’ll do (your mission)

Debt Collection

• Contact clients to remind them of overdue payments through phone calls, emails, or formal letters.
• Follow up on unpaid invoices and ensure prompt resolution of disputes or payment delays.
  
  

• Monitor accounts receivable balances to identify overdue accounts.
• Maintain accurate and updated records of all collection's efforts and communications
• Prepare aging reports and share collection progress with the management team.
  
  

• Negotiate payment plans or settlements for outstanding debts while adhering to company policies
• Handle customer disputes or complaints professionally and escalate unresolved issues when necessary
  
  

• Work closely with the Sales, Customer Service, and Finance teams to resolve billing or payment issues
• Coordinate with external partners or legal teams if further action is required for debt recovery
  
  

• Ensure compliance with company policies, financial regulations, and local laws related to debt collection
• Safeguard customer data and handle all communications confidentially
  
  

• Provide regular updates and reports on collection activities, account status, and delinquency trends
• Recommend strategies for improving collections process to reducing overdue balances
  
  

• College graduate with specialization in Finance, Accounting, Business Administration, or a related field.
  
  

• Preferably with 2-3 solid experience in shipping & logistics experience, or with shared services center (SSC) work-related experience
  
  

• Negotiation Skills - Ability to negotiate payment plans or settlements effectively without compromising company interests.
• Attention to detail - Ensuring accuracy in reviewing payment records, invoices, and account updates to prevent errors.
• With customer service orientation - Building rapport with clients while addressing their concerns about payment or billing discrepancies.
• With high level of persistence and resilience by staying motivated in pursuing overdue payments despite challenges or resistance from customers.
• With flexibility to adjust to changes in policies, tools, or priorities within the collections process
• Stress Management - Ability to handle high-pressure situations, particularly during peak periods or when dealing with escalated accounts.
  
  

• Highly proficient in Microsoft Excel for preparing reports, analyzing data, and tracking collections (e.g., pivot tables, VLOOKUP) including but not limited to using MS PowerPoint in doing customer reports.
• Ability to analyze account histories, payment trends, and outstanding balances to prioritize collection efforts.
• Awareness of local laws and regulations related to debt collection practices, such as data privacy and fair debt collection standards.
• Business know-how on ERP Systems (e.g., SAP, Oracle, QuickBooks) for account tracking and invoice management & CRM Tools for logging and monitoring customer interactions.