Cluster Reservations Agent Intermediate

Discover your 100% YOU with MicroSourcing!

Position: Cluster Reservations Agent (Intermediate)

Location: Two E-Com, Mall of Asia, Pasay City

Work setup & shift: Onsite | Shifting

Why join MicroSourcing?

Youll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  



Responsibilities

• Handle inbound reservation calls, emails, and online enquiries for multiple Ovolo hotels, answering as if part of the hotel team
• Provide accurate information on room types, rates, packages, and hotel facilities
• Convert enquiries into confirmed bookings, focusing on direct booking conversion
• Upsell room categories, packages, and on-sell or refer guests to other Ovolo properties where appropriate
• Accurately input, amend, and manage reservations in the property reservations system
• Manage VIP bookings and special guest requests, ensuring these are communicated to the relevant hotel teams
• Maintain strong product knowledge across all assigned hotels
• Deliver a consistently high-quality, on-brand call experience aligned to Ovolo standards
• Escalate complex issues or complaints to the Cluster Reservations Manager or hotel as required
• Monitor availability and flag booking or rate anomalies
• Act as a brand ambassador for Ovolo Hotels at all times
  
  

Qualifications

• Excellent spoken and written English (neutral or international accent preferred)
• Strong phone presence and professional call-handling skills
• High attention to detail and accuracy in data entry
• Strong sales mindset with the ability to upsell confidently
• Ability to manage multiple properties, systems, and priorities simultaneously
• Comfort working with hotel PMS / reservations systems (Opera experience highly regarded)
• Strong customer service ethic with problem-solving capability
• Minimum 2 years’ experience in:
• Hotel reservations, front office, or call centre reservations
• OR travel, airline, or hospitality contact centre roles
• Experience handling multi-property or high-volume inbound calls preferred
• Prior experience with international guests strongly preferred
  





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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our companys strength lies in our peoples diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – its our commitment. Our way of life. Here, we dont just accept your unique authentic self - we celebrate it, valuing every individuals contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

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