Care Advocate Representative

About Infinit-O

As a top Business Process Optimization solutions provider, we partner with the world's fastest-growing companies in Financial Services, Healthcare, and Technology, offering data-driven solutions and providing strategic advantage.

Our company specializes in business process optimization for 18 years now, with a world-class Net Promoter Score of 71, delivering powerful technology and high-performance teams within our highly engaged and agile culture.

Specific Duties And Responsibilities

• Management of inbound lead volume via the client's self-evaluator app and via chat contacts through the client's website
• Following up with potential clients with pre-determined outbound communication
• Re-engagement efforts to the database lead to foster movement in the admissions process and share information on the brand and treatment options
• Opportunity Development: work within a database of potential clients and in the reception of marketing qualified leads to accomplish the following goals
• Determine the viability of the lead as a potential client for programming
• Create an inquiry in Salesforce for an Admissions Counselor to follow up on and initiate the sales cycle if the lead is determined to be viable
• Coordinate with appropriate Admissions Counselors for follow up and next steps
• Enhance viability of early stage leads and generate increased conversion to inquiry
  
  

• 1 to 3 years of BPO experience in a Sales account
• Strong ability to creatively problem-solve quickly
• Conversion (sales) minded with an ability to work with a sense of urgency
• Healthcare sales background preferred; not required
• Ability to manage process, contain crisis, and work with a system with many moving parts
• Skilled at authentic compassionate communication and an ability to instill motivation in a potential client.
• Ability to work remotely
  
  

• Excellent interpersonal, customer service and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work collaboratively within a team.
• Detail oriented, highly accurate and productive.