Business Process Automation BPA Specialist

Discover your 100% YOU with MicroSourcing!

Position: Business Process Automation (BPA) Specialist

Location: MOA Complex, Pasay

Work setup & shift: Hybrid | Dayshift

Why join MicroSourcing?

You'll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Business Process Automation (BPA) Specialist, you will:

• Build, test, and support workflow automations and cloud solutions within the Microsoft ecosystem.
• Manage and configure team spaces, document repositories, and communication channels across Microsoft 365, Teams, and SharePoint.
• Gather operational requirements from business units and translate them into functional digital workflows or applications.
• Troubleshoot system errors, debug automation failures, and perform root-cause analysis on broken workflows.
• Analyze existing business processes to identify bottlenecks and suggest automated, tech-driven improvements.
• Review and update technical documentation, user guides, and configuration notes for internal systems.
• Explore and integrate emerging AI capabilities, such as Microsoft Copilot, to enhance workforce productivity.
  
  

What You Need

Non-negotiables

• Microsoft Ecosystem Proficiency: Direct hands-on exposure working with Microsoft 365, Teams, and SharePoint.
• Automation Fundamentals: Foundational experience creating, editing, or supporting basic digital business automations.
• Technical Problem Solving: Strong systems aptitude with a proven ability to independently troubleshoot technical issues.
• Adaptive Learning: Self-motivated mindset with a track record of quickly learning and adopting new software and technologies.
• Detail Orientation: High attention to detail when mapping data fields and configuring system workflows to ensure data integrity.
  
  

Preferred Skills/expertise

• Practical development experience using Microsoft Power Automate and Power Apps to build custom tools.
• Hands-on experience implementing or utilizing Microsoft Copilot and similar generative AI tools in a workspace.
• Core background in corporate IT support, business systems administration, or database management.
• Experience working within a professional services firm or contributing to structured continuous improvement (CI) initiatives.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique, authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%! For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

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